Proceso de atención al cliente "Milán Pizzería" de la parroquia Ricaurte en el periodo 2023.
| dc.contributor.author | Arreaga Herrera, Jeferson Joel | |
| dc.date.accessioned | 2024-09-23T21:20:23Z | |
| dc.date.available | 2024-09-23T21:20:23Z | |
| dc.date.issued | 2024 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/17291 | |
| dc.description | The study of the "Customer Service Process of Milan Pizzeria de la Parroquia Ricaurte in the Period 2023" aims to analyze and improve customer service procedures in this popular local pizzeria. Throughout 2023, various evaluations were carried out to identify strengths and weaknesses in the care provided to clients. Milan Pizzería's customer service process ranges from receiving orders to delivering them, both at the premises and at home. Several key aspects were evaluated: the friendliness and professionalism of the staff, the efficiency of taking and delivering orders, the quality of the products, and overall customer satisfaction. Through customer surveys and interviews, valuable data was collected that revealed areas for improvement, such as the need to reduce wait time, improve order accuracy, and enhance communication between staff and customers. Additionally, it was identified that the implementation of an online ordering system could significantly optimize the customer experience. The study's findings underscore the importance of ongoing staff training in customer service skills and the use of modern technologies to streamline processes. Milan Pizzeria has implemented several strategies based on these recommendations, such as training sessions for staff and the adoption of a digital order management system. | es_ES |
| dc.description | The study of the "Customer Service Process of Milan Pizzeria de la Parroquia Ricaurte in the Period 2023" aims to analyze and improve customer service procedures in this popular local pizzeria. Throughout 2023, various evaluations were carried out to identify strengths and weaknesses in the care provided to clients. Milan Pizzería's customer service process ranges from receiving orders to delivering them, both at the premises and at home. Several key aspects were evaluated: the friendliness and professionalism of the staff, the efficiency of taking and delivering orders, the quality of the products, and overall customer satisfaction. Through customer surveys and interviews, valuable data was collected that revealed areas for improvement, such as the need to reduce wait time, improve order accuracy, and enhance communication between staff and customers. Additionally, it was identified that the implementation of an online ordering system could significantly optimize the customer experience. The study's findings underscore the importance of ongoing staff training in customer service skills and the use of modern technologies to streamline processes. Milan Pizzeria has implemented several strategies based on these recommendations, such as training sessions for staff and the adoption of a digital order management system. | es_ES |
| dc.description.abstract | El estudio del "Proceso de Atención al Cliente de Milán Pizzería de la Parroquia Ricaurte en el Periodo 2023" tiene como objetivo analizar y mejorar los procedimientos de servicio al cliente en esta popular pizzería local. A lo largo de 2023, se llevaron a cabo diversas evaluaciones para identificar las fortalezas y debilidades en la atención brindada a los clientes. El proceso de atención al cliente de Milán Pizzería abarca desde la recepción de pedidos hasta la entrega de los mismos, tanto en el local como a domicilio. Se evaluaron varios aspectos clave: la amabilidad y profesionalismo del personal, la eficiencia en la toma y entrega de pedidos, la calidad de los productos, y la satisfacción general del cliente. A través de encuestas y entrevistas con los clientes, se recopilaron datos valiosos que revelaron áreas de mejora, tales como la necesidad de reducir el tiempo de espera, mejorar la precisión en los pedidos y potenciar la comunicación entre el personal y los clientes. Además, se identificó que la implementación de un sistema de pedidos en línea podría optimizar significativamente la experiencia del cliente. Las conclusiones del estudio subrayan la importancia de la capacitación continua del personal en habilidades de servicio al cliente y el uso de tecnologías modernas para agilizar los procesos. Milán Pizzería ha implementado varias estrategias basadas en estas recomendaciones, como sesiones de formación para el personal y la adopción de un sistema de gestión de pedidos digital. | es_ES |
| dc.format.extent | 42 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2024 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Atención | es_ES |
| dc.subject | Clientes | es_ES |
| dc.subject | Empatía | es_ES |
| dc.subject | Procesos | es_ES |
| dc.subject | Usuarios | es_ES |
| dc.subject.other | Comercio | es_ES |
| dc.title | Proceso de atención al cliente "Milán Pizzería" de la parroquia Ricaurte en el periodo 2023. | es_ES |
| dc.type | bachelorThesis | es_ES |
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Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 Ecuador