Comportamiento organizacional y su incidencia en la práctica y actitudes de la secretaria del Departamento de Catastro del Gobierno Autónomo Descentralizado de la ciudad de Babahoyo, Provincia de Los Ríos
| dc.contributor.advisor | Villamarin Lara, Hugo | |
| dc.contributor.author | Arzube Banchón, Yvette Andreina | |
| dc.date.accessioned | 2021-03-15T16:35:55Z | |
| dc.date.available | 2021-03-15T16:35:55Z | |
| dc.date.issued | 2020 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/9165 | |
| dc.description | The present work is the result of an investigation that aims to investigate the organizational behavior and its impact on the practices and attitudes of the secretaries in the cadastre department of the Decentralized Autonomous Government of Babahoyo Los Ríos Province, it is justified to establish whether the Organizational behavior influences the practices and attitudes in the activities carried out by the secretaries at the time of serving the user, demonstrating kindness, patience, tolerance, efficiency and discretion; For this purpose, the diagnosis was carried out through surveys directed at secretaries and users. This study was carried out through descriptive research which allowed to know the characteristics of the variable to be investigated using a survey consisting of five questions and an interview of options consisting of five items by instrument, evidencing by the secretary an adequate organizational behavior affects both the work environment and the attention of the user, while the clients who receive the attention from the secretary stated the opposite. Taking into account that organizational behavior is the main engine of a company, becoming so important to the point that it is responsible for the tranquility and efficiency of the organization, allowing staff to have adequate attitudes to work. | es_ES |
| dc.description | The present work is the result of an investigation that aims to investigate the organizational behavior and its impact on the practices and attitudes of the secretaries in the cadastre department of the Decentralized Autonomous Government of Babahoyo Los Ríos Province, it is justified to establish whether the Organizational behavior influences the practices and attitudes in the activities carried out by the secretaries at the time of serving the user, demonstrating kindness, patience, tolerance, efficiency and discretion; For this purpose, the diagnosis was carried out through surveys directed at secretaries and users. This study was carried out through descriptive research which allowed to know the characteristics of the variable to be investigated using a survey consisting of five questions and an interview of options consisting of five items by instrument, evidencing by the secretary an adequate organizational behavior affects both the work environment and the attention of the user, while the clients who receive the attention from the secretary stated the opposite. Taking into account that organizational behavior is the main engine of a company, becoming so important to the point that it is responsible for the tranquility and efficiency of the organization, allowing staff to have adequate attitudes to work. | es_ES |
| dc.description.abstract | El presente trabajo es el resultado de una investigación que tiene como objetivo investigar el comportamiento organizacional y su incidencia en las prácticas y actitudes de las, secretarias en el departamento de catastro del Gobierno Autónomo Descentralizado de Babahoyo Provincia Los Ríos, se justifica para establecer si el comportamiento organizacional influye en las prácticas y actitudes en las actividades que realizan las secretarias en el momento de atender al usuario demostrando amabilidad, paciencia, tolerancia, eficiencia y discreción; para el efecto se trabajó con el diagnóstico realizado mediante encuestas dirigidas a secretarias y usuarios. Este estudio se realizó mediante la investigación descriptiva el cual permitió conocer las características de la variable a investigar usando por instrumento una encuesta conformada por cinco preguntas y una entrevista de opciones conformada por cinco ítems evidenciando por parte de la secretaria un adecuado comportamiento organizacional incide tanto en el clima laboral como a la atención del usuario mientras que los cliente que reciben la atención por parte de la secretaria manifestaron lo contrario. Teniendo en cuenta que el comportamiento organizacional es el motor principal de una empresa llegando a ser tan importante a tal punto que se encarga de la tranquilidad y eficiencia de la organización, permitiendo que el personal tenga actitudes adecuadas para laborar. | es_ES |
| dc.format.extent | 31 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2020 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Comportamiento | es_ES |
| dc.subject | Organización | es_ES |
| dc.subject | Práctica | es_ES |
| dc.subject | Actitud | es_ES |
| dc.title | Comportamiento organizacional y su incidencia en la práctica y actitudes de la secretaria del Departamento de Catastro del Gobierno Autónomo Descentralizado de la ciudad de Babahoyo, Provincia de Los Ríos | es_ES |
| dc.type | bachelorThesis | es_ES |
Files in this item
This item appears in the following Collection(s)
Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 Ecuador