Nivel de satisfacción de los usuarios en relación al rol bioético de enfermería, área de emergencia del Hospital General IESS Babahoyo, octubre 2024 – mayo 2025.
| dc.contributor.advisor | Estrada Concha, Tania Isabel | |
| dc.contributor.author | Gamarra Vásquez, Mel Stefany | |
| dc.contributor.author | Vivas Rocha, Alexis Antonio | |
| dc.date.accessioned | 2025-05-29T16:35:01Z | |
| dc.date.available | 2025-05-29T16:35:01Z | |
| dc.date.issued | 2025 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/18460 | |
| dc.description | This study aims to examine the level of user satisfaction regarding the bioethical role played by nursing staff in the emergency area of the IESS Babahoyo General Hospital, in the period between October 2024 and May 2025. The main purpose is to establish how the implementation of bioethical principles (autonomy, beneficence, equity and respect for human dignity) influences patients' perception of the quality of care received. The methodology is based on a quantitative and descriptive approach, using structured surveys administered to a representative sample of 74 patients. Data processing was carried out with statistical tools such as SPSS and Minitab, in order to identify patterns and relationships between the variables analyzed. The results of the study revealed a balanced distribution between genders, with 45.9% of respondents perceiving full availability of equipment, and 39.2% experiencing a waiting time of more than 30 minutes to receive care. In addition, 41.9% considered the staff to be professional, while 32.4% reported problems related to care. The Cronbach's alpha analysis yielded a value of 0.788, indicating acceptable reliability in the scale used, ensuring the internal consistency of the items evaluated. In conclusion, user satisfaction in the emergency department of the IESS Babahoyo Hospital is positive, highlighting the respectful care and ethics of the nursing staff, although problems related to the availability and speed of care persist. | es_ES |
| dc.description | This study aims to examine the level of user satisfaction regarding the bioethical role played by nursing staff in the emergency area of the IESS Babahoyo General Hospital, in the period between October 2024 and May 2025. The main purpose is to establish how the implementation of bioethical principles (autonomy, beneficence, equity and respect for human dignity) influences patients' perception of the quality of care received. The methodology is based on a quantitative and descriptive approach, using structured surveys administered to a representative sample of 74 patients. Data processing was carried out with statistical tools such as SPSS and Minitab, in order to identify patterns and relationships between the variables analyzed. The results of the study revealed a balanced distribution between genders, with 45.9% of respondents perceiving full availability of equipment, and 39.2% experiencing a waiting time of more than 30 minutes to receive care. In addition, 41.9% considered the staff to be professional, while 32.4% reported problems related to care. The Cronbach's alpha analysis yielded a value of 0.788, indicating acceptable reliability in the scale used, ensuring the internal consistency of the items evaluated. In conclusion, user satisfaction in the emergency department of the IESS Babahoyo Hospital is positive, highlighting the respectful care and ethics of the nursing staff, although problems related to the availability and speed of care persist. | es_ES |
| dc.description.abstract | Este estudio examina el grado de satisfacción de los usuarios en lo que respecta al rol bioético ejercido por el personal de enfermería en el área de emergencias del Hospital General IESS Babahoyo durante el periodo comprendido entre octubre de 2024 y mayo de 2025. La finalidad primordial consiste en establecer cómo la implementación de principios bioéticos (autonomía, beneficencia, equidad y respeto a la dignidad humana) influye en la percepción de los pacientes respecto a la calidad de la atención proporcionada. La metodología utilizada se basa en un enfoque cuantitativo y descriptivo, mediante la aplicación de encuestas estructuradas a una muestra representativa de 74 pacientes. Se procedió al procesamiento de los datos utilizando instrumentos estadísticos como SPSS y Minitab con el fin de identificar patrones y relaciones entre las variables analizadas. Los resultados del estudio revelaron una distribución equilibrada entre sexos, muestra que el 45,9% percibió disponibilidad total de equipos, un 39,2% esperó más de 30 minutos para ser atendido. El 41,9% consideró al personal profesional, pero un 32,4% reportó problemas en la atención. Mediante el análisis de los datos del Test de Cronbach muestra un Alfa de Cronbach de 0.788, lo que indica una fiabilidad aceptable en la escala utilizada, asegurando consistencia interna en los ítems evaluados. En conclusión la satisfacción de los usuarios en emergencias del Hospital IESS Babahoyo es positiva, acentuando la atención respetuosa y la ética del personal de enfermería, aunque persisten problemas de disponibilidad y rapidez. | es_ES |
| dc.format.extent | 75 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FCS, 2025 | es_ES |
| dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
| dc.subject | Satisfacción del usuario | es_ES |
| dc.subject | Rol bioético | es_ES |
| dc.subject | Enfermería | es_ES |
| dc.subject | Principios bioéticos | es_ES |
| dc.subject | Atención en emergencias | es_ES |
| dc.subject.other | Enfermería | es_ES |
| dc.title | Nivel de satisfacción de los usuarios en relación al rol bioético de enfermería, área de emergencia del Hospital General IESS Babahoyo, octubre 2024 – mayo 2025. | es_ES |
| dc.type | bachelorThesis | es_ES |
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