Atención al usuario en El Gobierno Autónomo Descentralizado de Febres Cordero en el periodo 2023.
| dc.contributor.advisor | Mora Aristega, Julio Ernesto | |
| dc.contributor.author | Herrera Cevallos, Francis Jahir | |
| dc.date.accessioned | 2024-04-02T00:52:38Z | |
| dc.date.available | 2024-04-02T00:52:38Z | |
| dc.date.issued | 2024 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/15891 | |
| dc.description | The Decentralized Parish Government of Febres Cordero in the period 2023 has prioritized user service as a fundamental axis of its management. This entity has implemented various strategies to improve the quality of services offered to the community, promoting citizen participation and guaranteeing equitable access to government benefits. During 2023, communication channels between the population and the government have been strengthened. Parish, facilitating the receipt of queries, complaints and suggestions from users. Agile and efficient mechanisms have been established to handle administrative procedures, reducing waiting times and optimizing available resources. In addition, training programs have been developed aimed at the personnel in charge of customer service, with the aim of improving their communication skills and their ability to resolve the needs of the population in an effective and empathetic manner, the implementation of information and communication technologies. has been fundamental to modernize government services, facilitating the completion of online procedures and providing timely and transparent information on administrative processes, the Decentralized Parish Government of Febres Cordero in the period 2023 has demonstrated a firm commitment to user service, through the implementation of policies and actions aimed at improving the quality of services, strengthening citizen participation and guaranteeing equitable access to government benefits. | es_ES |
| dc.description | The Decentralized Parish Government of Febres Cordero in the period 2023 has prioritized user service as a fundamental axis of its management. This entity has implemented various strategies to improve the quality of services offered to the community, promoting citizen participation and guaranteeing equitable access to government benefits. During 2023, communication channels between the population and the government have been strengthened. Parish, facilitating the receipt of queries, complaints and suggestions from users. Agile and efficient mechanisms have been established to handle administrative procedures, reducing waiting times and optimizing available resources. In addition, training programs have been developed aimed at the personnel in charge of customer service, with the aim of improving their communication skills and their ability to resolve the needs of the population in an effective and empathetic manner, the implementation of information and communication technologies. has been fundamental to modernize government services, facilitating the completion of online procedures and providing timely and transparent information on administrative processes, the Decentralized Parish Government of Febres Cordero in the period 2023 has demonstrated a firm commitment to user service, through the implementation of policies and actions aimed at improving the quality of services, strengthening citizen participation and guaranteeing equitable access to government benefits. | es_ES |
| dc.description.abstract | El Gobierno Parroquial Descentralizado de Febres Cordero en el periodo 2023 ha priorizado la atención al usuario como un eje fundamental de su gestión. Esta entidad ha implementado diversas estrategias para mejorar la calidad de los servicios ofrecidos a la comunidad, promoviendo la participación ciudadana y garantizando el acceso equitativo a las prestaciones gubernamentales, durante el año 2023, se han fortalecido los canales de comunicación entre la población y el gobierno parroquial, facilitando la recepción de consultas, quejas y sugerencias por parte de los usuarios, se han establecido mecanismos ágiles y eficientes para la atención de trámites administrativos, reduciendo tiempos de espera y optimizando los recursos disponibles. Además, se han desarrollado programas de capacitación dirigidos al personal encargado de la atención al usuario, con el objetivo de mejorar sus habilidades comunicativas y su capacidad para resolver las necesidades de la población de manera efectiva y empática, la implementación de tecnologías de información y comunicación ha sido fundamental para modernizar los servicios gubernamentales, facilitando la realización de trámites en línea y brindando información oportuna y transparente sobre los procesos administrativos, el Gobierno Parroquial Descentralizado de Febres Cordero en el periodo 2023 ha demostrado un firme compromiso con la atención al usuario, mediante la implementación de políticas y acciones orientadas a mejorar la calidad de los servicios, fortalecer la participación ciudadana y garantizar el acceso equitativo a las prestaciones gubernamentales. | es_ES |
| dc.format.extent | 41 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2024 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Gobierno Parroquial | es_ES |
| dc.subject | Atención al usuario | es_ES |
| dc.subject | Participación ciudadana | es_ES |
| dc.subject | Servicios gubernamentales | es_ES |
| dc.subject | Tecnologías de información | es_ES |
| dc.title | Atención al usuario en El Gobierno Autónomo Descentralizado de Febres Cordero en el periodo 2023. | es_ES |
| dc.type | bachelorThesis | es_ES |
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