Servicio al cliente en el Comercial “Gemelos Foyaing” de la ciudad de Babahoyo, periodo 2023.
| dc.contributor.advisor | Gil Avilez, Rosendo Arnaldo | |
| dc.contributor.author | Espinoza Montece, Haylis Juliette | |
| dc.date.accessioned | 2024-03-27T04:01:30Z | |
| dc.date.available | 2024-03-27T04:01:30Z | |
| dc.date.issued | 2024 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/15824 | |
| dc.description | Quality customer service is critical to business success as it directly affects customer satisfaction and retention. In the case of Comercial Gemelos Foyaing, located in Babahoyo, several problems were identified that are negatively impacting these areas. One of the main challenges is slow response time to customer queries, which can lead to frustration and affect the company's reputation. Additionally, a lack of product knowledge among customer service staff can lead to misunderstandings and unsatisfactory experiences for customers, eroding trust in the company. Lack of empathy from staff towards customers is also an issue as it can affect brand perception and customer loyalty. Finally, a lack of proper staff training can result in errors and a poor customer experience, undermining the company's reputation, improving customer service is crucial to addressing these challenges and ensuring the long-term success of Comercial. Foyaing cufflinks. | es_ES |
| dc.description | Quality customer service is critical to business success as it directly affects customer satisfaction and retention. In the case of Comercial Gemelos Foyaing, located in Babahoyo, several problems were identified that are negatively impacting these areas. One of the main challenges is slow response time to customer queries, which can lead to frustration and affect the company's reputation. Additionally, a lack of product knowledge among customer service staff can lead to misunderstandings and unsatisfactory experiences for customers, eroding trust in the company. Lack of empathy from staff towards customers is also an issue as it can affect brand perception and customer loyalty. Finally, a lack of proper staff training can result in errors and a poor customer experience, undermining the company's reputation, improving customer service is crucial to addressing these challenges and ensuring the long-term success of Comercial. Foyaing cufflinks. | es_ES |
| dc.description.abstract | La calidad del servicio al cliente es fundamental para el éxito empresarial, ya que afecta directamente la satisfacción y la retención de clientes. En el caso de Comercial Gemelos Foyaing, ubicada en Babahoyo, se identificaron varios problemas que están impactando negativamente en estas áreas. Uno de los principales desafíos es el tiempo de respuesta lento a las consultas de los clientes, lo que puede generar frustración y afectar la reputación de la empresa. Además, la falta de conocimiento del producto entre el personal de servicio al cliente puede llevar a malentendidos y experiencias insatisfactorias para los clientes, erosionando la confianza en la empresa. La falta de empatía por parte del personal hacia los clientes también es un problema, ya que puede afectar la percepción de la marca y la lealtad del cliente. Finalmente, la falta de capacitación adecuada del personal puede resultar en errores y una experiencia deficiente para el cliente, lo que socava la reputación de la empresa, mejorar el servicio al cliente es crucial para abordar estos desafíos y garantizar el éxito a largo plazo de Comercial Gemelos Foyaing. | es_ES |
| dc.format.extent | 45 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2024 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Atención al cliente | es_ES |
| dc.subject | Calidad | es_ES |
| dc.subject | Comprensión | es_ES |
| dc.subject | Empatía | es_ES |
| dc.subject | Necesidad | es_ES |
| dc.title | Servicio al cliente en el Comercial “Gemelos Foyaing” de la ciudad de Babahoyo, periodo 2023. | es_ES |
| dc.type | bachelorThesis | es_ES |
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Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 Ecuador