Gestión del servicio al cliente en el Gimnasio Ímpetu de la ciudad de Babahoyo periodo 2021.
| dc.contributor.advisor | Pazmiño Gavilánez, Washitong Enrique | |
| dc.contributor.author | Alvarado Garaicoa, Pablo Daniel | |
| dc.date.accessioned | 2022-09-18T00:45:27Z | |
| dc.date.available | 2022-09-18T00:45:27Z | |
| dc.date.issued | 2022 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/12453 | |
| dc.description | This study seeks to know the influential factors that could be affecting the management of customer service in the impetus gym located in the city of Babahoyo, this case was supported by theoretical bases of various authors with a similar theme on customer service that serves us. As a reference to this research and through a qualitative methodology with a descriptive approach, using the concise technique through the questionnaire instrument, reaching the conclusion that in the impetus gym it is necessary to improve in certain aspects the management that the company carries out in in terms of customer service. | es_ES |
| dc.description | This study seeks to know the influential factors that could be affecting the management of customer service in the impetus gym located in the city of Babahoyo, this case was supported by theoretical bases of various authors with a similar theme on customer service that serves us. As a reference to this research and through a qualitative methodology with a descriptive approach, using the concise technique through the questionnaire instrument, reaching the conclusion that in the impetus gym it is necessary to improve in certain aspects the management that the company carries out in in terms of customer service. | es_ES |
| dc.description.abstract | Este estudio busca conocer los factores influyentes que podrían estar afectando la gestión de atención al cliente en el gimnasio ímpetu ubicado en la ciudad de Babahoyo, se sustentó este caso con bases teóricas de diversos autores con una temática similar sobre la atención al cliente que nos sirva como referencia a esta investigación y mediante una metodología de tipo cualitativo con un enfoque descriptivo, utilizando la técnica de escueta mediante el instrumento de cuestionario, llegando a la conclusión que en el gimnasio ímpetu hace falta mejorar en ciertos aspectos la gestión que la empresa realiza en cuanto a la atención que brindar a los clientes. | es_ES |
| dc.format.extent | 32 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2022 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Gestión | es_ES |
| dc.subject | Atención al cliente | es_ES |
| dc.subject | Herramienta | es_ES |
| dc.title | Gestión del servicio al cliente en el Gimnasio Ímpetu de la ciudad de Babahoyo periodo 2021. | es_ES |
| dc.type | bachelorThesis | es_ES |
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Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 Ecuador