Análisis de la calidad y seguridad en los servicios del centro turístico Aguas Blancas post covid-19 en el cantón Buena Fe, Provincia de Los Ríos, 2020
| dc.contributor.advisor | Mackencie Alvarez, Cleopatra Yohanna | |
| dc.contributor.author | Alcivar Holguin, Estefania Jamileth | |
| dc.date.accessioned | 2021-09-09T19:58:34Z | |
| dc.date.available | 2021-09-09T19:58:34Z | |
| dc.date.issued | 2021 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/10170 | |
| dc.description | The objective of this research project was to analyze the quality and safety of services at the "Aguas Blancas" recreational center by means of a micro-evaluation to identify the situation in which the tourist center finds itself due to covid-19, the current state of the facilities of this place was analyzed to detect the lack of security it has. Part of the problem is the lack of training for service personnel related to customer service, which causes the quality to drop and visitors are not satisfied with the service, and that is why there is a shortage of tourist visits, due to the bad experience they have with the place. Likewise, the lack of maintenance of the place, the poor state of the services and the lack of biosecurity measures against covid-19 in the recreational center do not provide the security that the client needs. This research aims to find solutions to improve the quality and safety of the services provided by the "Aguas Blancas" recreational center. | es_ES |
| dc.description | The objective of this research project was to analyze the quality and safety of services at the "Aguas Blancas" recreational center by means of a micro-evaluation to identify the situation in which the tourist center finds itself due to covid-19, the current state of the facilities of this place was analyzed to detect the lack of security it has. Part of the problem is the lack of training for service personnel related to customer service, which causes the quality to drop and visitors are not satisfied with the service, and that is why there is a shortage of tourist visits, due to the bad experience they have with the place. Likewise, the lack of maintenance of the place, the poor state of the services and the lack of biosecurity measures against covid-19 in the recreational center do not provide the security that the client needs. This research aims to find solutions to improve the quality and safety of the services provided by the "Aguas Blancas" recreational center. | es_ES |
| dc.description.abstract | Este proyecto de investigación tuvo como objetivo analizar la calidad y seguridad de servicios del centro recreacional “aguas blancas” por medio de una micro evaluación se logró identificar la situación en la que el centro turístico se encuentra debido al covid-19, se analizó el estado actual de las instalaciones de mencionado lugar para detectar la falencia en seguridad con la que cuenta, surgieron propuestas para mejorar la calidad de servicios y brindar seguridad al cliente. Parte del problema es la falta de capacitación al personal de servicios relacionado a la atención al cliente, esto hace que la calidad baje y los visitantes no queden satisfechos con el servicio y es ahí cuanto existe los escases de visitas turísticas, debido a la mala experiencia que este mismo se lleva de dicho lugar. De igual manera la falta de mantenimiento del lugar, el mal estado de los servicios y falta de medidas de bioseguridad contra el covid-19 en el centro recreacional no brinda la seguridad que el cliente necesita. Con la presente investigación se pretende encontrar soluciones para mejorar la calidad y seguridad en los servicios del centro recreacional “Aguas Blancas” | es_ES |
| dc.format.extent | 32 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2021 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Calidad de servicios | es_ES |
| dc.subject | Centro recreacional | es_ES |
| dc.subject | Seguridad de servicios | es_ES |
| dc.subject | Cantón Buena fe | es_ES |
| dc.title | Análisis de la calidad y seguridad en los servicios del centro turístico Aguas Blancas post covid-19 en el cantón Buena Fe, Provincia de Los Ríos, 2020 | es_ES |
| dc.type | bachelorThesis | es_ES |
Files in this item
This item appears in the following Collection(s)
Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 Ecuador