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Evaluación de la atención al usuario en el Registro Civil de la Ciudad de Babahoyo
| dc.contributor.advisor | Miranda Mejia, Jorge Jofre | |
| dc.contributor.author | Pozo Herrera, Genesis Bolivia | |
| dc.date.accessioned | 2020-09-28T15:30:40Z | |
| dc.date.available | 2020-09-28T15:30:40Z | |
| dc.date.issued | 2020 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/8344 | |
| dc.description | The purpose of this case study is to make known the way in which Civil Registry officials provide their services to the citizens of the City of Babahoyo, also to evaluate through a perception survey, whether users feel satisfied by the care received. The attention to the user are administrative and management units that are entrusted with the work of reception, processing, and even sometimes the analysis of complaints and suggestions, in order to direct protective assistance towards users. One of the factors that predominate the low productivity in the care received by users of the Civil Registry and identification of the city of Babahoyo is due to the reduction of personnel that this institution has had, causing the processes to be delayed, and even more because the digital support systems that have been implemented, where all users do not have access to those benefits. | es_ES |
| dc.description | The purpose of this case study is to make known the way in which Civil Registry officials provide their services to the citizens of the City of Babahoyo, also to evaluate through a perception survey, whether users feel satisfied by the care received. The attention to the user are administrative and management units that are entrusted with the work of reception, processing, and even sometimes the analysis of complaints and suggestions, in order to direct protective assistance towards users. One of the factors that predominate the low productivity in the care received by users of the Civil Registry and identification of the city of Babahoyo is due to the reduction of personnel that this institution has had, causing the processes to be delayed, and even more because the digital support systems that have been implemented, where all users do not have access to those benefits. | es_ES |
| dc.description.abstract | El presente estudio de caso tiene como finalidad dar a conocer la manera en que los funcionarios del Registro Civil, brindan sus servicios a la ciudadanía de la Ciudad de Babahoyo, asimismo evaluar mediante una encuesta de percepción, si es que se sienten satisfechos los usuarios por la atención recibida. La atención al usuario son unidades administrativas y de gestión que tienen encomendada, la labor de recepción, tramitación, y hasta en ocasiones el análisis de quejas y sugerencias, para orientar una asistencia protectora hacia los usuarios. Uno de los factores que predominan la baja productividad en la atención que reciben los usuarios del Registro Civil y cedulación de la ciudad de Babahoyo se debe a la reducción de personal que ha tenido esta institución, ocasionando que los procesos se atrasen, y mas aun por los sistemas de apoyo digital que se han implementado, donde todos los usuarios no tienen acceso a esos beneficios. | es_ES |
| dc.format.extent | 33 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2020 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Reducción del personal | es_ES |
| dc.subject | Calidad | es_ES |
| dc.subject | Atención al cliente | es_ES |
| dc.subject | Registro Civil | es_ES |
| dc.title | Evaluación de la atención al usuario en el Registro Civil de la Ciudad de Babahoyo | es_ES |
| dc.type | bachelorThesis | es_ES |
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