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Calidad de atención al usuario en el Ministerio de Trabajo de Babahoyo
| dc.contributor.advisor | Lozano Chaguay, Luis | |
| dc.contributor.author | Avilez Pino, Erick | |
| dc.date.accessioned | 2020-09-24T16:53:03Z | |
| dc.date.available | 2020-09-24T16:53:03Z | |
| dc.date.issued | 2020 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/8302 | |
| dc.description | The research collects data concerning the quality of user service in the Ministry of Labour of the city of Babahoyo, being an entity has serviced people who carry out activities in the field of work in public and private companies, however, in its desire to resolve labor disputes, have been affected in the development of theirprocesses that have an impact on the quality of care provided to the client from which they can be identified ; lack of coordination, lack of secretariat, loss of physical documents, reduced spaces, factors involved in the development ofthe day-to-day tasks of staff, waiting time in the room, lack of training to recently recruited staff, high turnover in the jobs , civil servants who perform dual roles, customer service on the recommendation of managers, reduced staff; taking into account that the quality of service is an essential point that organizations must meet and more rightly those belonging to the public sector without considering the size, structure or nature of it; the consideration and correction of the identified problems will allow to give the necessary corrections, and give rise to satisfaction in its users and show a corporate image according to the needs. | es_ES |
| dc.description | The research collects data concerning the quality of user service in the Ministry of Labour of the city of Babahoyo, being an entity has serviced people who carry out activities in the field of work in public and private companies, however, in its desire to resolve labor disputes, have been affected in the development of theirprocesses that have an impact on the quality of care provided to the client from which they can be identified ; lack of coordination, lack of secretariat, loss of physical documents, reduced spaces, factors involved in the development ofthe day-to-day tasks of staff, waiting time in the room, lack of training to recently recruited staff, high turnover in the jobs , civil servants who perform dual roles, customer service on the recommendation of managers, reduced staff; taking into account that the quality of service is an essential point that organizations must meet and more rightly those belonging to the public sector without considering the size, structure or nature of it; the consideration and correction of the identified problems will allow to give the necessary corrections, and give rise to satisfaction in its users and show a corporate image according to the needs. | es_ES |
| dc.description.abstract | La investigación recoge datos referentes a calidad de atención al usuario en el Ministerio de Trabajo de la ciudad de Babahoyo, siendo una entidad ha servicio de las personas que desarrollan actividades en el ámbito laboral en empresas públicas y privadas, sin embargo, en su afán de solucionar conflictos laborales, se han visto afectado en el desarrollo de sus procesos que tiene repercusión en la calidad de atención que se le brinda al cliente de los cuales se puede identificar; la falta de coordinación, falta de secretariado, la pérdida de documentos físicos, espacios reducidos, factores que intervienen en el desarrollo de las labores cotidianas del personal, tiempo de espera en sala, falta de capacitaciones a personal de reciente contratación, alta rotación en los puestos de trabajo, funcionario que cumplen doble rol, atención al cliente por recomendación de directivos, personal reducido; tomando en cuenta que la calidad del servicio es un punto esencial que debe cumplir las organizaciones y con más razón aquellas pertenecientes al sector público sin necesidad de considerar el tamaño, la estructura o la naturaleza de la misma; la consideración y corrección de los problemas identificados permitirán dar las correcciones necesarias, y dar lugar a la satisfacción en sus usuarios y mostrar una imagen corporativa acorde a las necesidades. | es_ES |
| dc.format.extent | 31 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2020 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Calidad | es_ES |
| dc.subject | Atención al usuario | es_ES |
| dc.subject | Tiempo de espera | es_ES |
| dc.subject | Imagen corporativa | es_ES |
| dc.title | Calidad de atención al usuario en el Ministerio de Trabajo de Babahoyo | es_ES |
| dc.type | bachelorThesis | es_ES |
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