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Desempeño laboral de los ejecutivos de servicio transaccional de Banco Pichincha agencia Babahoyo
| dc.contributor.advisor | Fernández Bayas, Teófilo Roberto | |
| dc.contributor.author | Rosado Cevallos, Kleber Ricardo | |
| dc.date.accessioned | 2020-05-02T00:44:20Z | |
| dc.date.available | 2020-05-02T00:44:20Z | |
| dc.date.issued | 2020 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/7602 | |
| dc.description | The research on the job performance of Transactional Executives has determined that the professional who works in the Cashier Area has problems in developing their job skills, because when the institution trains through the cashier school, only It is carried out virtually and not from practice, which implies adaptation problems or attending to the bank's clients with agility and in a timely manner; For this reason, the objective of the research is to analyze the situations that influence the job performance of the Transactional Services Executive, in addition, it is important to highlight that the inadequate development of work activities in an area of massive user congestion implies that the service process is slow and the institutional image of the financial institution is affected. The methodology that the case study has is made up of descriptive research, inductive method, survey technique and a questionnaire of questions as instruments, necessary tools to obtain relevant information about the research premise. The results of the investigation are linked by the professional skill of the cashier, errors in reconciliation of income and expenses, negative factors that denote weak work performance. | es_ES |
| dc.description | The research on the job performance of Transactional Executives has determined that the professional who works in the Cashier Area has problems in developing their job skills, because when the institution trains through the cashier school, only It is carried out virtually and not from practice, which implies adaptation problems or attending to the bank's clients with agility and in a timely manner; For this reason, the objective of the research is to analyze the situations that influence the job performance of the Transactional Services Executive, in addition, it is important to highlight that the inadequate development of work activities in an area of massive user congestion implies that the service process is slow and the institutional image of the financial institution is affected. The methodology that the case study has is made up of descriptive research, inductive method, survey technique and a questionnaire of questions as instruments, necessary tools to obtain relevant information about the research premise. The results of the investigation are linked by the professional skill of the cashier, errors in reconciliation of income and expenses, negative factors that denote weak work performance. | es_ES |
| dc.description.abstract | La investigación sobre el desempeño laboral de los Ejecutivos Transaccionales ha permitido determinar que el profesional que labora en el Área de Caja presenta inconvenientes en el desarrollo de sus competencias laborales, debido a que cuando la institución capacita por medio de la escuela de caja, solo se realiza de forma virtual y no desde la práctica, lo cual implica problemas de adaptación o atender a los clientes del banco con agilidad y de forma oportuna; motivo por el cual el objetivo de la investigación es analizar cuáles son las situaciones que influye en el desempeño laboral del Ejecutivo de Servicios Transaccionales, además, es importante resaltar que el inadecuado desarrollo de actividades laborales en un área de congestionamiento masivo de usuario, implica que el proceso de atención sea lento y se afecte la imagen institucional de la entidad financiera. La metodología que posee el caso de estudio está conformada por la investigación descriptiva, método inductivo, técnica de la encuesta y un cuestionario de preguntas como instrumentos, herramientas necesarias para obtener información relevante sobre la premisa de investigación. Los resultados de la investigación están ligados por la impericia laboral del profesional de caja, errores en conciliación de ingreso y egresos, factores negativos que denotan débil desempeño laboral. | es_ES |
| dc.format.extent | 26 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo, UTB - FAFI 2020 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Productividad | es_ES |
| dc.subject | Capacitación | es_ES |
| dc.subject | Arqueo de caja | es_ES |
| dc.subject | Control interno | es_ES |
| dc.title | Desempeño laboral de los ejecutivos de servicio transaccional de Banco Pichincha agencia Babahoyo | es_ES |
| dc.type | bachelorThesis | es_ES |
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