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Atención Al Usuario En El Departamento De Catastro En El GAD. Municipal Del Cantón Palestina
| dc.contributor.advisor | Huilcapi Masacón, Nora Úrsula | |
| dc.contributor.author | Fernández Mora, Yamili Jomaira | |
| dc.date.accessioned | 2020-04-30T20:27:02Z | |
| dc.date.available | 2020-04-30T20:27:02Z | |
| dc.date.issued | 2020 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/7544 | |
| dc.description | Customer service is a fundamental factor in an institution to provide a good treatment to people and achieve the proposed objectives, through the analysis of a study that was carried out in the cadastre department of the Municipal GAD of the Palestine Canton which aims to offer To the population, the statistical register to determine the geographical extension of the population, in order to detect the different real estate located on the surface within the cantonal territory, however, the aspects that affect the lousy attention given to them will be disclosed. to users, the lack of leadership, the absence of staff, irresponsibility, the inadequate physical space that the department has, are the most relevant causes that cause this problem, we can mention the inefficient attention offered by those who are in their right to be well cared for. The investigation was carried out based on the administrative management model, in order to know the administrative process of the institution and obtain information related to the problems of this case study. The objective is to know the factors that influence the attention of users in the cadastre department in the Municipal GAD of Canton Palestine, the good treatment that should be given to users helps them to consider that they are giving them importance and solution timely to your requirements, this will also allow the institution to recover its image before the inhabitants, offering a quality service. | es_ES |
| dc.description | Customer service is a fundamental factor in an institution to provide a good treatment to people and achieve the proposed objectives, through the analysis of a study that was carried out in the cadastre department of the Municipal GAD of the Palestine Canton which aims to offer To the population, the statistical register to determine the geographical extension of the population, in order to detect the different real estate located on the surface within the cantonal territory, however, the aspects that affect the lousy attention given to them will be disclosed. to users, the lack of leadership, the absence of staff, irresponsibility, the inadequate physical space that the department has, are the most relevant causes that cause this problem, we can mention the inefficient attention offered by those who are in their right to be well cared for. The investigation was carried out based on the administrative management model, in order to know the administrative process of the institution and obtain information related to the problems of this case study. The objective is to know the factors that influence the attention of users in the cadastre department in the Municipal GAD of Canton Palestine, the good treatment that should be given to users helps them to consider that they are giving them importance and solution timely to your requirements, this will also allow the institution to recover its image before the inhabitants, offering a quality service. | es_ES |
| dc.description.abstract | La atención al usuario es un factor fundamental en una institución para brindarle un buen trato a las personas y alcanzar los objetivos propuesto, mediante el análisis de estudio que se efectúo en el departamento de catastro del GAD Municipal del Cantón Palestina el cual tiene como finalidad ofrecer a la población el registro estadístico para determinar la extensión geográfica de la población, con el fin de detectar los diferentes bienes inmuebles ubicados en la superficie dentro del territorio cantonal, sin embargo se dará a conocer los aspectos que afecta a la pésima atención que les prestan a los usuarios, la carencia de liderazgo, la ausencia del personal, la irresponsabilidad, el inadecuado espacio físico que posee el departamento, son las causas más relevantes que ocasionan esta problemática, se puede mencionar la ineficiente atención que les ofrecen aquellas personas que están en su derecho de ser bien atendidos. La investigación se efectuó en base al modelo de gestión administrativa, para así conocer el proceso administrativo de la institución y obtener información relacionado a la problemática de este caso de estudio. El objetivo es conocer los factores que influyen a la atención de los usuarios en el departamento de catastro en el GAD Municipal del Cantón Palestina, el buen trato que se le debe brindar a los usuarios ayuda a que ellos consideren que les están dando importancia y solución oportuna a sus requerimientos, además esto permitirá que la institución recupere su imagen ante los habitantes, ofreciéndole un servicio de calidad. | es_ES |
| dc.format.extent | 22 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo, UTB - FAFI 2020 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Atención al usuario | es_ES |
| dc.subject | Institución | es_ES |
| dc.subject | Responsabilidad | es_ES |
| dc.subject | Liderazgo | es_ES |
| dc.subject | Bienes inmuebles | es_ES |
| dc.subject | Servicios | es_ES |
| dc.title | Atención Al Usuario En El Departamento De Catastro En El GAD. Municipal Del Cantón Palestina | es_ES |
| dc.type | bachelorThesis | es_ES |
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