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Gestión de personal y su incidencia en el desempeño laboral en la empresa JATNET en la ciudad de Babahoyo, periodo 2023.
| dc.contributor.advisor | Onofre Zapata, Ronny Fernando | |
| dc.contributor.author | Pesantes Torres, Mónica Karina | |
| dc.date.accessioned | 2024-03-19T16:12:58Z | |
| dc.date.available | 2024-03-19T16:12:58Z | |
| dc.date.issued | 2024 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/15734 | |
| dc.description | The present research project with the topic: "Personnel management and its impact on job performance in the JATNET internet company in the city of Babahoyo, period 2023." In such a way that the problem arose where the research-oriented objectives are established, in which the theoretical framework was developed with the respective sources of information collection. In addition, the same hypothesis was established that says: "The implementation of a performance management system is based on quantitative indicators and a periodic training mechanism, which would significantly increase the productivity of employees in the customer service area in the company." JATNET internet company in the city of Babahoyo during the period 2023.” The purpose of this project, once the respective analysis of the results has been carried out, is framed in developing periodic training workshops on Personnel Management and Work Performance to improve the work performance of employees in the JATNET internet company. These trainings seek to generate greater profitability in the company through adequate knowledge in the area of customer service on the part of its collaborators. Continuing with the methodology, the information was collected and processed, which was obtained through the application of surveys for the administrative and operational staff of the company and also an interview with the general manager. In this way we obtained the conclusions and recommendations, the same ones that allowed us to formulate the proposal in order to improve the work performance of the employees of the JATNET internet company in the city of Babahoyo. | es_ES |
| dc.description | The present research project with the topic: "Personnel management and its impact on job performance in the JATNET internet company in the city of Babahoyo, period 2023." In such a way that the problem arose where the research-oriented objectives are established, in which the theoretical framework was developed with the respective sources of information collection. In addition, the same hypothesis was established that says: "The implementation of a performance management system is based on quantitative indicators and a periodic training mechanism, which would significantly increase the productivity of employees in the customer service area in the company." JATNET internet company in the city of Babahoyo during the period 2023.” The purpose of this project, once the respective analysis of the results has been carried out, is framed in developing periodic training workshops on Personnel Management and Work Performance to improve the work performance of employees in the JATNET internet company. These trainings seek to generate greater profitability in the company through adequate knowledge in the area of customer service on the part of its collaborators. Continuing with the methodology, the information was collected and processed, which was obtained through the application of surveys for the administrative and operational staff of the company and also an interview with the general manager. In this way we obtained the conclusions and recommendations, the same ones that allowed us to formulate the proposal in order to improve the work performance of the employees of the JATNET internet company in the city of Babahoyo. | es_ES |
| dc.description.abstract | El presente proyecto de investigación con el tema: “Gestión de personal y su incidencia en el desempeño laboral en la empresa de internet JATNET en la ciudad de Babahoyo, periodo 2023”. De tal manera que surgió el problema donde se establecen los objetivos orientados a la investigación, la cual se elaboró el marco teórico con las respectivas fuentes de recopilación de información. Además, se estableció la hipótesis la misma que dice: “La implementación de un sistema de gestión de desempeño se sujeta en indicadores cuantitativos y mecanismo de capacitación periódica por lo que incrementaría significativamente la productividad de los empleados en el área de atención al cliente en la empresa de internet JATNET en la ciudad de Babahoyo durante el periodo 2023”. La finalidad de este proyecto, una vez realizado el respectivo análisis de los resultados, se enmarca en desarrollar talleres de capacitación periódicas sobre la Gestión de personal y el Desempeño laboral para mejorar el rendimiento laboral de los empleados en la empresa de internet JATNET. Estas capacitaciones buscan generar una mayor rentabilidad en la empresa mediante el adecuado conocimiento en el área de atención al cliente por parte de sus colaboradores. Siguiendo con la metodología se procedió a la recopilación y procesamiento de la información la misma que se obtuve mediante la aplicación de encuestas para el personal administrativo y operativo de la empresa y también, una entrevista al gerente general. De esta manera obtuvimos las conclusiones y recomendaciones, las mismas que nos permitieron el planteamiento de la propuesta con el fin de mejorar el rendimiento laboral de los empleados de la empresa de internet JATNET de la ciudad de Babahoyo. | es_ES |
| dc.format.extent | 89 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2024 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Gestión de personal | es_ES |
| dc.subject | Talento humano | es_ES |
| dc.subject | Desempeño laboral | es_ES |
| dc.subject | Servicio | es_ES |
| dc.subject | Gestión | es_ES |
| dc.title | Gestión de personal y su incidencia en el desempeño laboral en la empresa JATNET en la ciudad de Babahoyo, periodo 2023. | es_ES |
| dc.type | bachelorThesis | es_ES |
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