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Servicio al cliente como indicador de calidad en la compañía de transporte escolar e institucional Riveras Del Babahoyo S.A. cteirb (ecuador)
| dc.contributor.advisor | Toscano Ruiz, Darwin Fabian | |
| dc.contributor.author | Vega Fernández, Hugo Alberto | |
| dc.date.accessioned | 2023-10-27T17:28:50Z | |
| dc.date.available | 2023-10-27T17:28:50Z | |
| dc.date.issued | 2023 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/14863 | |
| dc.description | The realization of this case study is based on customer service as a quality indicator of the School and Institutional Transportation Company Riveras Del Babahoyo S.A., quality indicators allow evaluating the performance of products, services and people, through this study aims to determine how it affects the way in which the service is provided to transport users to determine if the service provided is of quality and the client has the desired satisfaction. The service provided to the client is relevant in the Compañía de Transporte Escolar e Institucional Riveras Del Babahoyo S.A., therefore, analyzing the administrative management processes will also contribute to detecting those indicators so that the service remains within the quality standards in the transportation of school and institutional personnel. Measuring customer satisfaction and that it is high compared to other ground transportation service providers is an indicator that within the company the efforts of the administrators give positive results to keep a satisfied customer and that they continue contracting the services offered by the Company. of School and Institutional Transportation Riveras Del Babahoyo S.A. | es_ES |
| dc.description | The realization of this case study is based on customer service as a quality indicator of the School and Institutional Transportation Company Riveras Del Babahoyo S.A., quality indicators allow evaluating the performance of products, services and people, through this study aims to determine how it affects the way in which the service is provided to transport users to determine if the service provided is of quality and the client has the desired satisfaction. The service provided to the client is relevant in the Compañía de Transporte Escolar e Institucional Riveras Del Babahoyo S.A., therefore, analyzing the administrative management processes will also contribute to detecting those indicators so that the service remains within the quality standards in the transportation of school and institutional personnel. Measuring customer satisfaction and that it is high compared to other ground transportation service providers is an indicator that within the company the efforts of the administrators give positive results to keep a satisfied customer and that they continue contracting the services offered by the Company. of School and Institutional Transportation Riveras Del Babahoyo S.A. | es_ES |
| dc.description.abstract | La realización del presente caso de estudio está basada en el servicio al cliente como indicador de calidad de la Compañía de Transporte Escolar e Institucional Riveras Del Babahoyo S.A. CTEIRB, los indicadores de calidad permiten evaluar el desempeño de productos, servicios y personas, a través de este estudio se pretende determinar cómo afecta la manera en que se da el servicio a los usuarios del transporte para determinar si el servicio brindado es de calidad y el cliente tiene la satisfacción deseada. El servicio que se da al cliente es de relevancia en la la Compañía de Transporte Escolar e Institucional Riveras Del Babahoyo S.A., por tanto, el analizar los procesos de la gestión administrativa también contribuirá a detectar aquellos indicadores para que el servicio se mantenga dentro de los estándares de calidad en la transportación de personal escolar e institucional. Medir la satisfacción del cliente y que sea alta con respecto a otros prestadores de servicio de transportación terrestre es un indicador que dentro de la empresa las gestiones de los administradores dan resultados positivos para mantener un cliente satisfecho y que siga contratando los servicios que ofrece la Compañía de Transporte Escolar e Institucional Riveras Del Babahoyo S.A. | es_ES |
| dc.format.extent | 40 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2023 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Servicio | es_ES |
| dc.subject | Cliente | es_ES |
| dc.subject | Calidad | es_ES |
| dc.subject | Transporte | es_ES |
| dc.subject | Indicadores | es_ES |
| dc.title | Servicio al cliente como indicador de calidad en la compañía de transporte escolar e institucional Riveras Del Babahoyo S.A. cteirb (ecuador) | es_ES |
| dc.type | bachelorThesis | es_ES |
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