Mostrar el registro sencillo del ítem
Satisfacción del usuario en el servicio integrado de seguridad ecu-911 de la ciudad de Babahoyo periodo 2022.
| dc.contributor.advisor | Terranova Borja, Galo Fernando | |
| dc.contributor.author | Cruz Moreira, Ena Fernanda | |
| dc.date.accessioned | 2023-10-26T20:37:46Z | |
| dc.date.available | 2023-10-26T20:37:46Z | |
| dc.date.issued | 2023 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/14819 | |
| dc.description | The purpose of the emergency response service known as "Servicio Integrado de Seguridad ECU 911" in the territory of Ecuador is to provide immediate and effective assistance, coordinating in an organized manner the response of organizations to emergencies and disasters. This is achieved through the mobilization of resources through a unique and exclusive telephone network known as 9-1-1, which is also made up of surveillance cameras, assistance buttons and other devices. Improper use of the emergency call service by users may cause delays in the reception and arrival of help. The objective of this research was to establish the level of satisfaction of external users regarding the service provided by the Integrated Security Service ECU 911 of the City of Babahoyo. In the present investigation, the line of investigation was considered pertinent: Administrative, Tax, Audit and Control Financial Management, as well as the respective sub-line of investigation: Public and Private Companies and Institutions. This research is articulated with a project of internships and pre-professional practices: Management of Managerial and Administrative Processes in the Public and Private sector with teacher supervision. The methodology used is descriptive and with a quantitative approach, using the survey technique with its respective instrument based on a questionnaire, which focused on knowing the perception of: response time, quality of service attention and the level of trust of users towards the institution. | es_ES |
| dc.description | The purpose of the emergency response service known as "Servicio Integrado de Seguridad ECU 911" in the territory of Ecuador is to provide immediate and effective assistance, coordinating in an organized manner the response of organizations to emergencies and disasters. This is achieved through the mobilization of resources through a unique and exclusive telephone network known as 9-1-1, which is also made up of surveillance cameras, assistance buttons and other devices. Improper use of the emergency call service by users may cause delays in the reception and arrival of help. The objective of this research was to establish the level of satisfaction of external users regarding the service provided by the Integrated Security Service ECU 911 of the City of Babahoyo. In the present investigation, the line of investigation was considered pertinent: Administrative, Tax, Audit and Control Financial Management, as well as the respective sub-line of investigation: Public and Private Companies and Institutions. This research is articulated with a project of internships and pre-professional practices: Management of Managerial and Administrative Processes in the Public and Private sector with teacher supervision. The methodology used is descriptive and with a quantitative approach, using the survey technique with its respective instrument based on a questionnaire, which focused on knowing the perception of: response time, quality of service attention and the level of trust of users towards the institution. | es_ES |
| dc.description.abstract | El propósito del servicio de respuesta a emergencias conocido como "Servicio Integrado de Seguridad ECU 911" en el territorio de Ecuador es brindar asistencia inmediata y eficaz , coordinando de manera organizada la respuesta de las organizaciones a casos de emergencias y desastres Esto se logra mediante la movilización de recursos a través de una red telefónica única y exclusiva conocida como 9-1-1, la cual también está compuesta por cámaras de vigilancia , botones de asistencia y otros dispositivos. El uso indebido del servicio de llamadas de emergencia por parte de los usuarios puede provocar retrasos en la recepción y llegada de la ayuda. El objetivo de esta investigación consistió en establecer el nivel de satisfacción de los usuarios externos referente al servicio otorgado por el Servicio Integrado de seguridad ECU 911 de la Ciudad de Babahoyo. En la presente investigación se consideró pertinente la línea de investigación: Gestión Financiera Administrativa, Tributaria, Auditoría y Control, así como, la respectiva sublinea de investigación: Empresas e Instituciones Públicas y Privadas. Esta investigación se articula con proyecto de pasantías y prácticas preprofesionales: Gestión de Procesos Gerenciales y Administrativos en el sector Público y Privado con supervisión docente. La metodología que se empleo es de tipo descriptivo y con enfoque cuantitativo, empleando la técnica de la encuesta con su respectivo instrumento basado en un cuestionario, que se centró en conocer la percepción sobre: tiempo de respuesta, Calidad de la atención del servicio y el nivel de confianza de los usuarios ante la institución | es_ES |
| dc.format.extent | 28 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2023 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Servicio Integrado de seguridad ECU 911 | es_ES |
| dc.subject | Satisfacción al usuario | es_ES |
| dc.subject | Calidad | es_ES |
| dc.title | Satisfacción del usuario en el servicio integrado de seguridad ecu-911 de la ciudad de Babahoyo periodo 2022. | es_ES |
| dc.type | bachelorThesis | es_ES |
Ficheros en el ítem
Este ítem aparece en la(s) siguiente(s) colección(ones)
Excepto si se señala otra cosa, la licencia del ítem se describe como Atribución-NoComercial-SinDerivadas 3.0 Ecuador