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Análisis del recurso humano que labora en los establecimientos de alimentos y bebidas del cantón Montalvo
| dc.contributor.advisor | Olaya Reyes, Johana | |
| dc.contributor.author | Ramos Vera, Luisa Alexandra | |
| dc.date.accessioned | 2023-06-22T22:00:05Z | |
| dc.date.available | 2023-06-22T22:00:05Z | |
| dc.date.issued | 2023 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/14569 | |
| dc.description | Any company that wants to be successful in its operations must have a trained staff, capable of carrying out their work efficiently and coping with unexpected situations that may arise in an appropriate manner in order to contribute to business objectives. For food and beverage establishments, human talent is a determining factor for the quality in the execution of the service. This case study analyzes the human resources that work in food and beverage establishments in the Montalvo canton with a focus on the ability to identify the potential of resources and skills that these companies possess. Through a mixed investigation, 20 surveys were carried out on versatile cooks and waiters; and, 5 interviews with owners to obtain information about the personnel and analyze the performance of their employees. It was possible to show that there is a low quality when offering services due to the lack of training and knowledge in the different areas that are assigned. | es_ES |
| dc.description | Any company that wants to be successful in its operations must have a trained staff, capable of carrying out their work efficiently and coping with unexpected situations that may arise in an appropriate manner in order to contribute to business objectives. For food and beverage establishments, human talent is a determining factor for the quality in the execution of the service. This case study analyzes the human resources that work in food and beverage establishments in the Montalvo canton with a focus on the ability to identify the potential of resources and skills that these companies possess. Through a mixed investigation, 20 surveys were carried out on versatile cooks and waiters; and, 5 interviews with owners to obtain information about the personnel and analyze the performance of their employees. It was possible to show that there is a low quality when offering services due to the lack of training and knowledge in the different areas that are assigned. | es_ES |
| dc.description.abstract | Toda empresa que desea tener éxito en sus operaciones debe tener un personal capacitado, capaz de realizar con eficiencia su trabajo y de enfrentar las situaciones inesperadas que puedan surgir de manera adecuada para lograr contribuir a los objetivos empresariales. Para los establecimientos de alimentos y bebidas, el talento humano es un factor determinante para la calidad en la ejecución del servicio. El presente estudio de caso analiza el recurso humano que labora en los establecimientos de alimentos y bebidas en el cantón Montalvo con enfoque en la capacidad para identificar el potencial de recursos y habilidades que poseen dichas empresas. A través de una investigación mixta, se realizaron 20 encuestas a cocineros y meseros polivalentes; y, 5 entrevistas a propietarios para obtener información sobre el personal y analizar el desempeño de sus empleados. Se pudo evidenciar que hay una baja calidad al ofrecer servicios por la falta de capacitación y conocimientos en las distintas áreas que están asignados. | es_ES |
| dc.format.extent | 63 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2023 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Establecimientos | es_ES |
| dc.subject | Recursos humanos | es_ES |
| dc.subject | Entrevistas | es_ES |
| dc.subject | Encuestas | es_ES |
| dc.title | Análisis del recurso humano que labora en los establecimientos de alimentos y bebidas del cantón Montalvo | es_ES |
| dc.type | bachelorThesis | es_ES |
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