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Atención al cliente en el “Hotel San Juan” de la parroquia san juan.
| dc.contributor.advisor | Ocampo Ulloa, Wendy Lorena | |
| dc.contributor.author | Socag Lema, Magaly Esthefania | |
| dc.date.accessioned | 2022-10-23T18:52:53Z | |
| dc.date.available | 2022-10-23T18:52:53Z | |
| dc.date.issued | 2022 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/12995 | |
| dc.description | Through this case study, the problems that the hotel has, such as the lack of staff training, lack of communication, motivation and not knowing how to listen to the suggestions and needs of the client, were made known, through this a justification was made to give know the causes and effects within the hotel, so it is important to expose the reasons that will be carried out through an in-depth analysis or survey of the subject of customer service at the "HOTEL SAN JUAN", and the benefits of this investigation is to be able to identify the factors that influence in order to analyze and obtain a solution for said problem. We were able to set objectives as well as specific general ones to have a clear objective of what we want to achieve through this research, we also make known what the line and subline are to which our work is related, within the conceptual framework it allows us to investigate different authors who tell us about customer service. The methodological market helped us to identify what type of research to use, what methods, techniques and instruments to carry out for said work. Finally, we make known what the conclusions and recommendations are that will help us to conclude with the factors that affect customer service. | es_ES |
| dc.description | Through this case study, the problems that the hotel has, such as the lack of staff training, lack of communication, motivation and not knowing how to listen to the suggestions and needs of the client, were made known, through this a justification was made to give know the causes and effects within the hotel, so it is important to expose the reasons that will be carried out through an in-depth analysis or survey of the subject of customer service at the "HOTEL SAN JUAN", and the benefits of this investigation is to be able to identify the factors that influence in order to analyze and obtain a solution for said problem. We were able to set objectives as well as specific general ones to have a clear objective of what we want to achieve through this research, we also make known what the line and subline are to which our work is related, within the conceptual framework it allows us to investigate different authors who tell us about customer service. The methodological market helped us to identify what type of research to use, what methods, techniques and instruments to carry out for said work. Finally, we make known what the conclusions and recommendations are that will help us to conclude with the factors that affect customer service. | es_ES |
| dc.description.abstract | Mediante este estudio de caso se dio a conocer la problemática que cuenta el hotel como es la deficiencia de capacitación del personal ,escases de comunicación , motivación y no saber escuchar la sugerencias y las necesidades del cliente, mediante esto se realizó una justificación para dar a conocer las causas y efectos dentro del hotel, por lo que es importante exponer los motivos que se llevarán a cabo mediante un análisis o un sondeo a profundidad del tema de atención al cliente en el “HOTEL SAN JUAN”, y los beneficios de esta investigación es poder identificar los factores que influyen para así poder analizar y obtener una solución para dicho problema. Pudimos plantear objetivos tanto como generales específicos para llevar un objetivo claro de lo que queremos conseguir mediante esta investigación damos a conocer también lo que es la línea y sublinia la que están relacionada nuestro trabajo, dentro de marco conceptual permite indagar diferentes autores que nos habla sobre la atención al cliente. El merco metodológico nos ayudó a identificar qué tipo de investigación utilizar que métodos, técnicas y los instrumentos a realizar para dicho trabajo por último damos a conocer lo que son las conclusiones y recomendaciones que nos ayudarán a concluir con los factores que afectan la atención de cliente. | es_ES |
| dc.format.extent | 36 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2022 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Atención al Cliente | es_ES |
| dc.subject | Clientes | es_ES |
| dc.subject | Satisfacción al cliente | es_ES |
| dc.subject | Servicios | es_ES |
| dc.title | Atención al cliente en el “Hotel San Juan” de la parroquia san juan. | es_ES |
| dc.type | bachelorThesis | es_ES |
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