Mostrar el registro sencillo del ítem
El desempeño laboral y su incidencia en la atención al cliente de las secretarías del Municipio del cantón Vinces
| dc.contributor.advisor | Gomez Villalba, Daniel | |
| dc.contributor.author | Fernández Zárate, Clara Celinda | |
| dc.date.accessioned | 2022-06-30T14:39:04Z | |
| dc.date.available | 2022-06-30T14:39:04Z | |
| dc.date.issued | 2022 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/12200 | |
| dc.description | The present research work with the theme: "work performance and its impact on customer service of the secretaries of the municipality of the Vinces canton", has as its primary objective to propose solutions that allow it to improve the situation for work performance affects the customer service of the secretaries that it goes through, therefore, it is important in an organization to study the attitudes of the personnel that make up the work team with different administrative activities that the secretaries carry out in customer service. For the identification of job performance and its impact on customer service of the secretaries of the municipality of the Vinces canton, a survey was conducted for 7 workers with the objective of developing 3 questions focused on job performance that served to verify and study the hypothesis, allowing to identify the indicators that are positively or negatively affecting the employees within the institution, to have the expected information and good clear results without errors. With the purpose of improving the current situation of the municipality of the Vinces canton, an adequate control was developed to avoid inconveniences with the customer service processes of the secretaries, using strategic and necessary tools for the work performance of the company, it was also elaborated recommendations that are taken based on the survey indicated as the result of the investigation in a precise way, all of this must be taken into account to evaluate satisfaction within the customer service area. | es_ES |
| dc.description | The present research work with the theme: "work performance and its impact on customer service of the secretaries of the municipality of the Vinces canton", has as its primary objective to propose solutions that allow it to improve the situation for work performance affects the customer service of the secretaries that it goes through, therefore, it is important in an organization to study the attitudes of the personnel that make up the work team with different administrative activities that the secretaries carry out in customer service. For the identification of job performance and its impact on customer service of the secretaries of the municipality of the Vinces canton, a survey was conducted for 7 workers with the objective of developing 3 questions focused on job performance that served to verify and study the hypothesis, allowing to identify the indicators that are positively or negatively affecting the employees within the institution, to have the expected information and good clear results without errors. With the purpose of improving the current situation of the municipality of the Vinces canton, an adequate control was developed to avoid inconveniences with the customer service processes of the secretaries, using strategic and necessary tools for the work performance of the company, it was also elaborated recommendations that are taken based on the survey indicated as the result of the investigation in a precise way, all of this must be taken into account to evaluate satisfaction within the customer service area. | es_ES |
| dc.description.abstract | El presente trabajo de investigación con el tema: “el desempeño laboral y su incidencia en la atención al cliente de las secretarías del municipio del cantón Vinces”, tiene como objetivo primordial proponer soluciones que le permita mejorar la situación para el desempeño laboral incide en la atención al cliente de las secretarías que atraviesa, por tanto, resulta importante en una organización el estudio de las actitudes del personal que integran el equipo de trabajo con diferentes actividades administrativas que realizan las secretarias en atención al cliente. Para la identificación del desempeño laboral y su incidencia en la atención al cliente de las secretarías del municipio del cantón Vinces, se realizó una encuesta para 7 trabajadores con el objetivo en desarrollar 3 preguntas enfocadas al desempeño laboral que sirvió para la comprobación y estudio de la hipótesis, permitiendo identificar los indicadores que están afectando positivamente o negativamente a los empleados dentro de la institución, para tener la información esperada y buenos resultados claros sin errores. Con el propósito de mejorar la situación actual del municipio del cantón Vinces, que se desarrolló un control adecuado para evitar inconvenientes con los procesos de atención al cliente de las secretarías, utilizando herramientas estratégicas y necesarias para el desempeño laboral de la empresa, también se elaboró recomendaciones que son tomadas a base de la encuesta indicada como el resultado de la investigación de una manera precisa, todo esto es necesario tener en cuenta para evaluar la satisfacción dentro del área de atención al cliente. | es_ES |
| dc.format.extent | 39 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2022 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Desempeño laboral | es_ES |
| dc.subject | Incidencia | es_ES |
| dc.subject | Atención al cliente | es_ES |
| dc.title | El desempeño laboral y su incidencia en la atención al cliente de las secretarías del Municipio del cantón Vinces | es_ES |
| dc.type | bachelorThesis | es_ES |
Ficheros en el ítem
Este ítem aparece en la(s) siguiente(s) colección(ones)
Excepto si se señala otra cosa, la licencia del ítem se describe como Atribución-NoComercial-SinDerivadas 3.0 Ecuador