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Proceso administrativo y el desarrollo profesional de las secretarias ejecutivas del GAD Municipal del cantón San Francisco de Puebloviejo, periodo lectivo 2021
| dc.contributor.advisor | Ronda Rodriguez, Nurian | |
| dc.contributor.author | Chico Acosta, Jomayra | |
| dc.date.accessioned | 2022-06-29T22:07:59Z | |
| dc.date.available | 2022-06-29T22:07:59Z | |
| dc.date.issued | 2022 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/12196 | |
| dc.description | The professional profile plays a key role in the efficient development of work activities; for this reason, organizations must be made up of professionals whose labor competencies are adjusted to the needs of the job position. The case study was carried out in the Decentralized Autonomous Government of the canton of San Francisco de Puebloviejo, where the professional development of the secretarial staff in the administrative processes of the public institution was evaluated. The problematic situation is based on the fact that certain internal activities are not carried out effectively by the secretarial staff, which affects the administrative process of the institution. The methodology of this case study is based on a quantitative approach, where descriptive and field research was used, the method used was inductive, because it allowed segregating the particular findings obtained, while the applied technique was a survey, addressed to the administrative and secretarial staff. The results of the research allowed to determine that not all the human talent working as secretary has a professional training related to this job position and there are even collaborators who are just pursuing academic studies, it was also identified that no training courses have been implemented to the secretarial human talent to improve their work performance with respect to file organization and technical drafting of reports. It is concluded that despite the weaknesses of the secretarial staff, their functions influence the administrative process of the municipal institution. | es_ES |
| dc.description | The professional profile plays a key role in the efficient development of work activities; for this reason, organizations must be made up of professionals whose labor competencies are adjusted to the needs of the job position. The case study was carried out in the Decentralized Autonomous Government of the canton of San Francisco de Puebloviejo, where the professional development of the secretarial staff in the administrative processes of the public institution was evaluated. The problematic situation is based on the fact that certain internal activities are not carried out effectively by the secretarial staff, which affects the administrative process of the institution. The methodology of this case study is based on a quantitative approach, where descriptive and field research was used, the method used was inductive, because it allowed segregating the particular findings obtained, while the applied technique was a survey, addressed to the administrative and secretarial staff. The results of the research allowed to determine that not all the human talent working as secretary has a professional training related to this job position and there are even collaborators who are just pursuing academic studies, it was also identified that no training courses have been implemented to the secretarial human talent to improve their work performance with respect to file organization and technical drafting of reports. It is concluded that despite the weaknesses of the secretarial staff, their functions influence the administrative process of the municipal institution. | es_ES |
| dc.description.abstract | El perfil profesional juega un rol protagónico en el desarrollo eficiente de las actividades laborales; motivo por el cual, las organizaciones tienen que estar conformadas con profesionales cuyas competencias laborales se ajusten a las necesidades del puesto de trabajo. El caso de estudio se efectuó en el Gobierno Autónomo Descentralizado del cantón San Francisco de Puebloviejo, donde se evaluó el desarrollo profesional del personal de secretaría en los procesos administrativos de la institución pública. La situación problemática se basa en que determinadas actividades internas no son realizadas de forma efectiva por parte del personal de secretaría, lo cual incide en el proceso administrativo de la institución. La metodología del presente caso de estudio está conformada por un enfoque cuantitativo, donde se utilizaron los tipos de investigación descriptiva y de campo, el método empleado fue el inductivo, porque permitió segregar los hallazgos particulares obtenidos, mientras que la técnica aplicada fue una encuesta, dirigida al personal administrativo y de secretaría. Los resultados de la investigación permitieron determinar que no todo el talento humano que labora como secretario (a) posee una formación profesional relacionada a dicho cargo laboral e incluso existen colaboradores que recién se encuentran cursando estudios académicos, también se identificó que no se han implementado cursos de capacitación al talento humano de secretaría para mejorar su desempeño laboral con respecto la organización del archivo y redacción técnica de informes. Se concluye que a pesar de las debilidades que posee el personal de secretariado, sus funciones influyen en el proceso administrativo de la institución municipal. | es_ES |
| dc.format.extent | 48 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2022 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Talento humano | es_ES |
| dc.subject | Secretariado | es_ES |
| dc.subject | Capacidad | es_ES |
| dc.subject | Gestión documental | es_ES |
| dc.title | Proceso administrativo y el desarrollo profesional de las secretarias ejecutivas del GAD Municipal del cantón San Francisco de Puebloviejo, periodo lectivo 2021 | es_ES |
| dc.type | bachelorThesis | es_ES |
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