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Gestión administrativa de la Microempresa Pc Móvil Soluciones de la Parroquia San Juan, Cantón Puebloviejo.
| dc.contributor.advisor | Vera Márquez, Carlota Judith | |
| dc.contributor.author | Vásquez Villamar, Nayelin Narcisa | |
| dc.date.accessioned | 2022-05-23T19:51:28Z | |
| dc.date.available | 2022-05-23T19:51:28Z | |
| dc.date.issued | 2022 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/11815 | |
| dc.description | This case study focuses on the administrative management of the microenterprise PC Móvil Soluciones S.A. company operating since 2017; within which shortcomings were detected such as: it does not have an established organizational structure, nor is it carried out an adequate direction of its activities to improve its productivity, among others, for which the main objective is to analyze the incidence of administrative management with the decision-making of the Microenterprise PC Móvil Soluciones, in order to provide an adequate process and thus guarantee a quality service. To carry out the research, descriptive and inductive methods are used to better understand the problematic situation, just as the survey and interview were used as collection techniques that allow obtaining the results. Through these techniques it was possible to know that the majority of employees claim to have knowledge of administrative strategies, that there is no established administrative process; Likewise, the lack of knowledge about administrative management by the manager was revealed, which has had consequences both in decision-making and in customer satisfaction. | es_ES |
| dc.description | This case study focuses on the administrative management of the microenterprise PC Móvil Soluciones S.A. company operating since 2017; within which shortcomings were detected such as: it does not have an established organizational structure, nor is it carried out an adequate direction of its activities to improve its productivity, among others, for which the main objective is to analyze the incidence of administrative management with the decision-making of the Microenterprise PC Móvil Soluciones, in order to provide an adequate process and thus guarantee a quality service. To carry out the research, descriptive and inductive methods are used to better understand the problematic situation, just as the survey and interview were used as collection techniques that allow obtaining the results. Through these techniques it was possible to know that the majority of employees claim to have knowledge of administrative strategies, that there is no established administrative process; Likewise, the lack of knowledge about administrative management by the manager was revealed, which has had consequences both in decision-making and in customer satisfaction. | es_ES |
| dc.description.abstract | El presente caso de estudio se centra en la gestión administrativa de la Microempresa PC Móvil Soluciones S.A. empresa que funciona desde 2017; dentro de la cual se detectaron falencias como: no posee una estructura organizacional establecida, ni se lleva a cabo un adecuado direccionamiento de sus actividades para mejorar su productividad, entre otras, por lo cual el objetivo principal es analizar la incidencia de la gestión administrativa con la toma de decisiones de la Microempresa PC Móvil Soluciones, para poder brindar un proceso adecuado y así garantizar un servicio de calidad. Para la realización de la investigación se utiliza los métodos descriptivo e inductivo, para conocer de mejor manera la situación problemática, al igual que se utilizaron la encuesta y la entrevista como técnicas de recolección que permite la obtención de los resultados. A través de dichas técnicas se logró conocer que la mayoría de los empleados afirman tener conocimientos de estrategias administrativas, que no hay ningún proceso administrativo establecido; así mismo se dio a conocer la falta de conocimiento sobre la gestión administrativa por parte del gerente, lo cual ha traído consecuencias tanto en la toma de decisiones como en la satisfacción del cliente. | es_ES |
| dc.format.extent | 42 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2022 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Gestión | es_ES |
| dc.subject | Administrativa | es_ES |
| dc.subject | Procesos | es_ES |
| dc.subject | Toma de decisiones | |
| dc.title | Gestión administrativa de la Microempresa Pc Móvil Soluciones de la Parroquia San Juan, Cantón Puebloviejo. | es_ES |
| dc.type | bachelorThesis | es_ES |
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