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Comunicación asertiva dentro del comercial dos hermanas del cantón Baba
dc.contributor.advisor | Huilcapi Masacon, Magdalena | |
dc.contributor.author | Franco Peñafiel, Izamar Tatiana | |
dc.date.accessioned | 2022-05-22T04:58:31Z | |
dc.date.available | 2022-05-22T04:58:31Z | |
dc.date.issued | 2022 | |
dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/11750 | |
dc.description | Within the Dos Hermanas Commercial located in Canton Baba; professional practices were conducted where it was possible to demonstrate a series of problems that exist within the commercial premises; which cause discomfort in both customers, workers and also in the owner. The objective of this case study is to analyze the lack of assertive communication that affects the behavior of the workers of the Dos Hermanas commercial located in the Baba Canton. This is the main problem that harms the presence of the store, since customers often observe the bad attitude between coworkers or between leader and workers. Another problem is that the incentives are not for all workers because they do not know the method that the leader uses when selecting the beneficiaries. In the present the methodology to be used will be descriptive research; since everything could be evidenced at the time of the practices within this place. This in order to collect information and thus obtain specific data in order to find possible solutions to these problems. | es_ES |
dc.description | Within the Dos Hermanas Commercial located in Canton Baba; professional practices were conducted where it was possible to demonstrate a series of problems that exist within the commercial premises; which cause discomfort in both customers, workers and also in the owner. The objective of this case study is to analyze the lack of assertive communication that affects the behavior of the workers of the Dos Hermanas commercial located in the Baba Canton. This is the main problem that harms the presence of the store, since customers often observe the bad attitude between coworkers or between leader and workers. Another problem is that the incentives are not for all workers because they do not know the method that the leader uses when selecting the beneficiaries. In the present the methodology to be used will be descriptive research; since everything could be evidenced at the time of the practices within this place. This in order to collect information and thus obtain specific data in order to find possible solutions to these problems. | es_ES |
dc.description.abstract | Dentro del Comercial Dos Hermanas ubicado en el Cantón Baba; se realizaron las prácticas profesionales donde se pudo evidenciar una serie de problemáticas que existen dentro del local comercial; las cuales causan malestar tanto en los cliente, los trabajadores y también en el dueño. El objetivo de este estudio de caso es analizar la falta de comunicación asertiva que incide en el comportamiento de los trabajadores del comercial Dos Hermanas que está ubicado en el Cantón Baba. Donde esta es la principal problemática que perjudica a la presencia del almacén; ya que los clientes muchas veces observan la mala actitud que tienen entre compañeros de trabajo o entre líder y trabajadores. Otra de la problemática es que los incentivos no son para todos los trabajadores ya que no se saben el método que el líder usa al momento de seleccionar a los beneficiarios En el presente la metodología a usar será la investigación descriptiva; ya que todo se pudo evidenciar al momento de realizar las practicas dentro de dicho lugar. Esto con la finalidad de recolectar información y así obtener datos específicos para poder encontrar posibles soluciones a dichas problemáticas. | es_ES |
dc.format.extent | 39 p. | es_ES |
dc.language.iso | es | es_ES |
dc.publisher | Babahoyo: UTB-FAFI. 2022 | es_ES |
dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
dc.subject | Asertividad En El Líder | es_ES |
dc.subject | Comunicación Asertiva | es_ES |
dc.subject | Desempeño Laboral | es_ES |
dc.subject | Motivación | es_ES |
dc.title | Comunicación asertiva dentro del comercial dos hermanas del cantón Baba | es_ES |
dc.type | bachelorThesis | es_ES |