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Grado de satisfacción en clientes de La Empresa Pública Emsaba.
| dc.contributor.author | Rivera Ramírez, Kevin Alexander | |
| dc.contributor.editor | Nivela Icaza, José | |
| dc.date.accessioned | 2022-04-21T20:17:45Z | |
| dc.date.available | 2022-04-21T20:17:45Z | |
| dc.date.issued | 2022 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/11229 | |
| dc.description | The public company Emsaba de Babahoyo, through an investigation and analysis, determines that this very important institution for the city has a series of very important shortcomings and administrative deficits that have been detected, this establishment does not maintain constant training. of its administrative and customer service staff, this being a very important factor, since in this aspect the staff does not know how to handle the situations that arise with the users, emphasizing that this problem is not major but considerable, it also presents problems in handling billing and collections due to poor meter readings, as well as multiple complaints due to the lack of rapid response from its technical operating staff. | es_ES |
| dc.description | The public company Emsaba de Babahoyo, through an investigation and analysis, determines that this very important institution for the city has a series of very important shortcomings and administrative deficits that have been detected, this establishment does not maintain constant training. of its administrative and customer service staff, this being a very important factor, since in this aspect the staff does not know how to handle the situations that arise with the users, emphasizing that this problem is not major but considerable, it also presents problems in handling billing and collections due to poor meter readings, as well as multiple complaints due to the lack of rapid response from its technical operating staff. | es_ES |
| dc.description.abstract | La empresa pública Emsaba de Babahoyo, a través de una investigación y análisis se determina que esta institución muy importante para la ciudad, cuenta con una serie de falencias y déficit administrativos muy importante de corregir que se han detectado, este establecimiento no mantiene una capacitación constante de su personal tanto administrativo como de atención al cliente siendo este un factor muy importante, ya que en este aspecto el personal no sabe cómo manejar las situaciones que se presentan con los usuarios, recalcando que este problema no es mayor pero si considerable, además presenta problemas en el manejo de facturación y cobranzas por la mala toma de lectura de sus medidores, así como de las múltiples quejas por la falta de respuesta rápida de su personal operativo técnico. | es_ES |
| dc.format.extent | 25 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2022 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Empresa publica | es_ES |
| dc.subject | Capacitación | es_ES |
| dc.subject | Usuarios | es_ES |
| dc.title | Grado de satisfacción en clientes de La Empresa Pública Emsaba. | es_ES |
| dc.type | bachelorThesis | es_ES |
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