Mostrar el registro sencillo del ítem
Atención al cliente de la Empresa Vimport del cantón Babahoyo.
| dc.contributor.advisor | Remache Silva, Johanna Elizabeth | |
| dc.contributor.author | Ortiz Vásquez, Derian Isaías | |
| dc.date.accessioned | 2022-04-20T19:18:30Z | |
| dc.date.available | 2022-04-20T19:18:30Z | |
| dc.date.issued | 2022 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/11216 | |
| dc.description | The case study aims to determine what are the deficiencies in the quality of customer service and customer satisfaction in the “Vimport”, warehouse, as they are not satisfied with the attention, as some customers have complaints, in addition, they have not received adequate attention. It is important to emphasize that customer loyalty is important for the success of a business, as well as today, in such a competitive market, it is necessary to know how to improve and maintain the quality of customer service and keep customers happy, which is the main engine of business operations, because they are the raison d'être of companies. | es_ES |
| dc.description | The case study aims to determine what are the deficiencies in the quality of customer service and customer satisfaction in the “Vimport”, warehouse, as they are not satisfied with the attention, as some customers have complaints, in addition, they have not received adequate attention. It is important to emphasize that customer loyalty is important for the success of a business, as well as today, in such a competitive market, it is necessary to know how to improve and maintain the quality of customer service and keep customers happy, which is the main engine of business operations, because they are the raison d'être of companies. | es_ES |
| dc.description.abstract | El estudio de caso tiene como finalidad determinar cuáles son las deficiencias en la calidad de atención y satisfacción del cliente en el almacén de Vimport, ya que no están satisfechos con la atención, ya que algunos clientes tienen reclamos, además, no han recibido la atención adecuada. capacitación en servicio al cliente, cabe recalcar que, La fidelización de los clientes es importante para el éxito de un negocio, al igual que hoy en día, en un mercado tan competitivo, se debe saber mejorar y mantener la calidad del servicio al cliente y mantener contentos a los clientes, lo cual es el principal motor de las operaciones empresariales, porque son la razón de ser de las empresas. | es_ES |
| dc.format.extent | 32 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2022 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Calidad | es_ES |
| dc.subject | Servicio | es_ES |
| dc.subject | Capacitaciones | es_ES |
| dc.subject | Atención | es_ES |
| dc.subject | Cliente | es_ES |
| dc.subject | Estrategias | es_ES |
| dc.subject | Expectativas | es_ES |
| dc.title | Atención al cliente de la Empresa Vimport del cantón Babahoyo. | es_ES |
| dc.type | bachelorThesis | es_ES |
Ficheros en el ítem
Este ítem aparece en la(s) siguiente(s) colección(ones)
Excepto si se señala otra cosa, la licencia del ítem se describe como Atribución-NoComercial-SinDerivadas 3.0 Ecuador