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Formación integral de la secretaria y su aporte en la gestión administrativa del Gobierno Autónomo Descentralizado Municipal del cantón Quinsaloma
| dc.contributor.advisor | Villamarín Lara, Hugo | |
| dc.contributor.author | Cabezas Baldeón, Mariuxi Katherine | |
| dc.date.accessioned | 2021-12-16T19:41:59Z | |
| dc.date.available | 2021-12-16T19:41:59Z | |
| dc.date.issued | 2021 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/11108 | |
| dc.description | The work of the executive secretary is very important within a company because through it there is a link between the different sections of the corporate body, for this reason the person aspiring to this position cannot be taken lightly, it needs to have extensive training in various components such as: communication, administration and customer service, among others. The Municipal GAD of the Quinsaloma Canton to whom this research work is directed requires updating the training knowledge of its administrative personnel, and in turn hiring personnel with skills and abilities that contribute, in the development and improvement of the Quinsaloma Canton, in addition it is intended that the contents and competences, with which secretaries develop in their work do not remain in seniority, that is why in this case study we highlight the importance of the integral training of the secretary in Administrative Management for the proper functioning of the Same. Based on my research, I have identified some techniques and skills that the executive secretary applies in the daily performance of the activities she performs, it can be said that she has a fairly efficient academic record in terms of the management of technological resources, is organized, shows punctuality and responsibility in what is entrusted to him, likewise there is organization in the files entrusted to his charge, which he manages. It is all that a company and a manager need to trust the businesses and other resources that depend on it. | es_ES |
| dc.description | The work of the executive secretary is very important within a company because through it there is a link between the different sections of the corporate body, for this reason the person aspiring to this position cannot be taken lightly, it needs to have extensive training in various components such as: communication, administration and customer service, among others. The Municipal GAD of the Quinsaloma Canton to whom this research work is directed requires updating the training knowledge of its administrative personnel, and in turn hiring personnel with skills and abilities that contribute, in the development and improvement of the Quinsaloma Canton, in addition it is intended that the contents and competences, with which secretaries develop in their work do not remain in seniority, that is why in this case study we highlight the importance of the integral training of the secretary in Administrative Management for the proper functioning of the Same. Based on my research, I have identified some techniques and skills that the executive secretary applies in the daily performance of the activities she performs, it can be said that she has a fairly efficient academic record in terms of the management of technological resources, is organized, shows punctuality and responsibility in what is entrusted to him, likewise there is organization in the files entrusted to his charge, which he manages. It is all that a company and a manager need to trust the businesses and other resources that depend on it. | es_ES |
| dc.description.abstract | La labor de la secretaria ejecutiva es muy importante dentro de una compañía porque a través de ella existe la vinculación de las distintas secciones de la entidad corporativa, por esta razón la persona aspirante a este puesto no puede ser tomada a la ligera, esta necesita tener una amplia capacitación en varios componentes como: comunicación, administración y atención al cliente, entre otras. El GAD Municipal del Cantón Quinsaloma a quien va dirigido este trabajo de investigación requiere actualizar los conocimientos formativos a su personal administrativo, y a su vez contratar personal con habilidades y destrezas que aporten, en el desarrollo y superación del Cantón Quinsaloma, además se pretende que los contenidos y competencias, con las que se desenvuelven las secretarias en su labor no queden en la antigüedad, es por eso que en este estudio de caso resaltamos la importancia que tiene la formación integral de la secretaria en la Gestión Administrativa para el buen funcionamiento de la misma. En base a mi investigación he identificado algunas técnicas y destrezas que aplica la secretaria ejecutiva en el desempeño diario de las actividades que realiza, se puede afirmar que tiene una récord académico bastante eficiente en cuanto al manejo de los recursos tecnológicos, es organizada demuestra puntualidad y responsabilidad en lo que se le encomienda, así mismo existe organización en los archivos encomendados a su cargo, mismos que administra. Es todo lo que una empresa y un gerente necesita para confiar los negocios y demás recursos que de él dependan. | es_ES |
| dc.format.extent | 43 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2021 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Recursos tecnológicos | es_ES |
| dc.subject | Apoyo administrativo | es_ES |
| dc.subject | Habilidades de servicio al cliente | es_ES |
| dc.subject | Desempeño laboral | es_ES |
| dc.title | Formación integral de la secretaria y su aporte en la gestión administrativa del Gobierno Autónomo Descentralizado Municipal del cantón Quinsaloma | es_ES |
| dc.type | bachelorThesis | es_ES |
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