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Servicio al cliente en el Comisariato Megapropinec de la ciudad de Babahoyo
| dc.contributor.advisor | Encalada Tenorio, Georgina | |
| dc.contributor.author | Bustamante Chang, Kevin Darién | |
| dc.date.accessioned | 2021-11-18T16:38:24Z | |
| dc.date.available | 2021-11-18T16:38:24Z | |
| dc.date.issued | 2021 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/10568 | |
| dc.description | This case study consists of analyzing the customer service of the MegaProprinec commissary of the City of Babahoyo, in order to determine the inconveniences that are generated during the procedures in some departments, in addition, the influence that customers have at the time of consuming some type of product that they are being demanded according to their needs. The following information details the problems experienced by the entity, the same that has been provided by the different data collection tools for the elaboration of the case study. With the application of the deductive method and the different tools with which it helps to analyze the problems to be carried out within the commercialized one, the following section describes the different problems that are made at the time the customer makes his purchase and therefore disagreement is generated and reducing customer satisfaction. | es_ES |
| dc.description | This case study consists of analyzing the customer service of the MegaProprinec commissary of the City of Babahoyo, in order to determine the inconveniences that are generated during the procedures in some departments, in addition, the influence that customers have at the time of consuming some type of product that they are being demanded according to their needs. The following information details the problems experienced by the entity, the same that has been provided by the different data collection tools for the elaboration of the case study. With the application of the deductive method and the different tools with which it helps to analyze the problems to be carried out within the commercialized one, the following section describes the different problems that are made at the time the customer makes his purchase and therefore disagreement is generated and reducing customer satisfaction. | es_ES |
| dc.description.abstract | El presente estudio de caso consiste en analizar el servicio al cliente del comisariato MegaProprinec de la Ciudad de Babahoyo, con la finalidad de determinar los inconvenientes que se generan durante los procedimientos en algunos departamentos, además se estudiará de manera detenida la influencia que tiene los clientes al momento de consumir algún tipo de producto que vienen siendo demandados de acuerdo a sus necesidades. La siguiente información detalla la problemática que vive la entidad, la misma que ha sido proporcionada por las distintas herramientas de la recolección de datos para la elaboración del caso de estudio. Con la aplicación del método deductivo y las diferentes herramientas con la que ayuda a analizara los problemas a efectuarse dentro de la comercializada, el siguiente apartado relata los diferentes problemas que se efectúan al momento de que el cliente realiza su compra y por ende se genera inconformidad y reduciendo la satisfacción del cliente. | es_ES |
| dc.format.extent | 28 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2021 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Servicio al cliente | es_ES |
| dc.subject | Influencia | es_ES |
| dc.subject | Clientes | es_ES |
| dc.subject | Satisfacción | es_ES |
| dc.title | Servicio al cliente en el Comisariato Megapropinec de la ciudad de Babahoyo | es_ES |
| dc.type | bachelorThesis | es_ES |
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