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La comunicación asertiva y su influencia en el ambiente organizacional de las Secretarias de la Alcaldía del cantón Babahoyo
| dc.contributor.advisor | Hidalgo Troya, Fausto | |
| dc.contributor.author | Carpio Acosta, Gloria Estefani | |
| dc.date.accessioned | 2021-07-12T22:39:50Z | |
| dc.date.available | 2021-07-12T22:39:50Z | |
| dc.date.issued | 2021 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/10043 | |
| dc.description | The main objective of the research work presented is to identify the influence of assertive communication in the work environment of the secretaries of the Mayor's Office of Babahoyo. This is a subject of complete social relevance because currently there is a lack of communication skills to express themselves correctly, that is, specifically in the workplace, professionals lack clear knowledge about how to use verbal and non-verbal language to interact within your work environment. This makes labor relations unhealthy, greatly affecting the organizational environment. This project focused on developing, by consulting bibliographic sources, the themes related to assertive communication and its impact on the work environment, that is, it is a descriptive research. For its part, it was also necessary to use techniques such as the survey and instruments such as the questionnaire to know the problems presented in the secretaries of the Mayor's Office of Babahoyo, this allowed to collect the most significant findings regarding the situations presented. This is how this research has allowed to expose this issue to make known the relevance of communicating correctly using the right words, expressing ideas honestly and in a timely manner, using correct non-verbal language, respecting and enforcing opinions, among others factors that together allow to achieve an optimal organizational environment. | es_ES |
| dc.description | The main objective of the research work presented is to identify the influence of assertive communication in the work environment of the secretaries of the Mayor's Office of Babahoyo. This is a subject of complete social relevance because currently there is a lack of communication skills to express themselves correctly, that is, specifically in the workplace, professionals lack clear knowledge about how to use verbal and non-verbal language to interact within your work environment. This makes labor relations unhealthy, greatly affecting the organizational environment. This project focused on developing, by consulting bibliographic sources, the themes related to assertive communication and its impact on the work environment, that is, it is a descriptive research. For its part, it was also necessary to use techniques such as the survey and instruments such as the questionnaire to know the problems presented in the secretaries of the Mayor's Office of Babahoyo, this allowed to collect the most significant findings regarding the situations presented. This is how this research has allowed to expose this issue to make known the relevance of communicating correctly using the right words, expressing ideas honestly and in a timely manner, using correct non-verbal language, respecting and enforcing opinions, among others factors that together allow to achieve an optimal organizational environment. | es_ES |
| dc.description.abstract | El trabajo de investigación presentado tiene como objetivo principal identificar la influencia de la comunicación asertiva en el ambiente laboral de las secretarias de la Alcaldía de Babahoyo. Este es un tema de completa relevancia social debido a que actualmente se evidencia la carencia de habilidades comunicativas para expresarse correctamente, es decir, específicamente en el ámbito laboral los profesionales carecen de conocimientos claros sobre cómo utilizar el lenguaje verbal y no verbal para interactuar dentro de su entorno laboral. Lo anterior hace que las relaciones laborales sean poco saludables afectando en gran magnitud el ambiente organizacional. Este proyecto se enfocó en desarrollar, mediante la consulta en fuentes bibliográficas, las temáticas relacionadas con la comunicación asertiva y su impacto en el clima laboral, es decir, es una investigación de tipo descriptiva. Por su parte, también fue preciso utilizar técnicas como la encuesta e instrumentos como el cuestionario para conocer la problemática presentada en las secretarias de la Alcaldía de Babahoyo, esto permitió recabar los hallazgos más significativos en torno a las situaciones presentadas. Es así como esta investigación ha permitido exponer esta temática para hacer conocer la relevancia de comunicarse de forma correcta utilizando las palabras adecuadas, expresando las ideas de forma honesta y oportuna, utilizando un correcto lenguaje no verbal, respetando y haciendo respetar las opiniones, entre otros factores que en su conjunto permiten alcanzar un ambiente organizacional óptimo. | es_ES |
| dc.format.extent | 36 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2021 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Comunicación asertiva | es_ES |
| dc.subject | Ambiente organizacional | es_ES |
| dc.subject | Habilidades comunicativas | es_ES |
| dc.title | La comunicación asertiva y su influencia en el ambiente organizacional de las Secretarias de la Alcaldía del cantón Babahoyo | es_ES |
| dc.type | bachelorThesis | es_ES |
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