Estudio de factibilidad para la implementación de un sistema informático para el área de servicio técnico en la empresa De_Todo.Com de la ciudad de Babahoyo
| dc.contributor.advisor | León Acurio, Joffre | |
| dc.contributor.author | Pacheco Pérez, Katherine Stefania | |
| dc.date.accessioned | 2020-05-03T19:45:22Z | |
| dc.date.available | 2020-05-03T19:45:22Z | |
| dc.date.issued | 2020 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/7683 | |
| dc.description | In the company "De_Todo.com" specifically in the technical service area, a problem has been detected, which is why the present investigation has been carried out because the entry of the data of each of the client is taken manually, which It makes the processes to obtain information take longer, causing problems in the control of records and income of their teams at the time of knowing which of their merchandise was at the entrance, exit or in some activity within the company or many times the reason why they were treated, Another problem is that the data recorded by the managers in the documents are confusing and not very legible. All these processes bring problems since we do not know if the registered information of the equipment is real or was altered at any time. In order to carry out the investigation of the present case study, the theoretical framework was elaborated on the basis of an extensive bibliography, which allowed the analysis of different points of view on this subject given by different authors, which supports this investigation while supporting the elaboration of the proposal. . The methodology applied is qualitative and quantitative, being a descriptive and feasible field research, instruments such as the survey and the interview were applied to users and managers of the institution under study, and legal representatives, revealing the need for changes in the technical service area where it is proposed to carry out instructions for the control of processes of said department. | es_ES |
| dc.description | In the company "De_Todo.com" specifically in the technical service area, a problem has been detected, which is why the present investigation has been carried out because the entry of the data of each of the client is taken manually, which It makes the processes to obtain information take longer, causing problems in the control of records and income of their teams at the time of knowing which of their merchandise was at the entrance, exit or in some activity within the company or many times the reason why they were treated, Another problem is that the data recorded by the managers in the documents are confusing and not very legible. All these processes bring problems since we do not know if the registered information of the equipment is real or was altered at any time. In order to carry out the investigation of the present case study, the theoretical framework was elaborated on the basis of an extensive bibliography, which allowed the analysis of different points of view on this subject given by different authors, which supports this investigation while supporting the elaboration of the proposal. . The methodology applied is qualitative and quantitative, being a descriptive and feasible field research, instruments such as the survey and the interview were applied to users and managers of the institution under study, and legal representatives, revealing the need for changes in the technical service area where it is proposed to carry out instructions for the control of processes of said department. | es_ES |
| dc.description.abstract | En la empresa “De_Todo.com” específicamente en el área de servicio técnico se ha detectado un problema razón por la cual se ha realizado la presente investigación debido a que el ingreso de los datos de cada uno del cliente, es tomado manualmente, lo cual hace que los procesos para obtener información sean más tardíos ocasionando problemas en el control de registros e ingresos de sus equipos al momento de saber cuál de sus mercaderías estuvo en el ingreso, salida o en alguna actividad dentro de la empresa o muchas veces se desconoce el motivo por el cual fueron atendidos, Otro de los problemas es que los datos registrados por los encargados en los documentos son confusos y poco legibles. Todos estos procesos traen problemas ya que desconocemos si la información registrada de los equipos es real o fueron alterados en algún momento. Para realizar la investigación del presente caso de estudio se elaboró el marco teórico en base de una amplia bibliografía, que permitió analizar diferentes puntos de vista sobre esta temática dada por distintos autores los cuales fundamenta esta investigación al mismo tiempo que respaldan la elaboración de la propuesta. La metodología aplicada es de carácter cualitativo y cuantitativo, siendo una investigación de campo, descriptiva y de aspecto factible, se aplicaron instrumentos como la encuesta y la entrevista, aplicadas a los usuarios y directivos de la institución objeto de este estudio, y representantes legales, revelando la necesidad de cambios en el área de servicio técnico donde se propone realizar un instructivo para el control de procesos de dicho departamento. | es_ES |
| dc.format.extent | 24 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo, UTB - FAFI 2020 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Servicio Técnico | es_ES |
| dc.subject | Control de procesos | es_ES |
| dc.subject | Equipos informáticos | es_ES |
| dc.title | Estudio de factibilidad para la implementación de un sistema informático para el área de servicio técnico en la empresa De_Todo.Com de la ciudad de Babahoyo | es_ES |
| dc.type | bachelorThesis | es_ES |
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Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 Ecuador