Los ingresos durante la pandemia en la Ferretería “Ferreconst” del Cantón San Francisco de Puebloviejo, en el periodo 2020-2021.
| dc.contributor.advisor | Merchán Jácome, Verónica Alexandra | |
| dc.contributor.author | Rodríguez Monserrate, Héctor John | |
| dc.date.accessioned | 2022-05-12T05:11:06Z | |
| dc.date.available | 2022-05-12T05:11:06Z | |
| dc.date.issued | 2022 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/11550 | |
| dc.description | Income is a definitely important component within all organizations or companies without exceptions, due to this it is required that the collaborator have a culture when serving the consumer, any client who buys any material is worthy of a cordial, attentive and helpful treatment. . It is very important that in any company you carefully plan those tasks that have to do with direct contact with the client. lthough many times we do not realize it, our clients are our most precious asset since thanks to them the company can survive. For this reason, every company, organization or independent professional must be clear that their strategies, actions and objectives must be totally directed towards the client since thanks to them we obtain income. The present case study was carried out with the objective of knowing and analyzing the factors that affected the income during the pandemic in the business, based on the skills of the personnel, needs, expectations, customer satisfaction, taking into account that they are the essential for the business and thus be able to achieve a favorable level of sales, and customer loyalty. | es_ES |
| dc.description | Income is a definitely important component within all organizations or companies without exceptions, due to this it is required that the collaborator have a culture when serving the consumer, any client who buys any material is worthy of a cordial, attentive and helpful treatment. . It is very important that in any company you carefully plan those tasks that have to do with direct contact with the client. lthough many times we do not realize it, our clients are our most precious asset since thanks to them the company can survive. For this reason, every company, organization or independent professional must be clear that their strategies, actions and objectives must be totally directed towards the client since thanks to them we obtain income. The present case study was carried out with the objective of knowing and analyzing the factors that affected the income during the pandemic in the business, based on the skills of the personnel, needs, expectations, customer satisfaction, taking into account that they are the essential for the business and thus be able to achieve a favorable level of sales, and customer loyalty. | es_ES |
| dc.description.abstract | Los ingresos son un componente definitivamente importante dentro de todas las organización o empresas sin excepciones, debido a esto se requiere que el colaborador tenga cultura al momento de atender al consumidor, cualquier cliente que compra algún material es merecedor de un trato cordial, atento y servicial. Es muy importante que en cualquier empresa planifique cuidadosamente aquellas tareas que tengan que ver con el contacto directo con el cliente. Aunque muchas veces no nos demos cuenta, nuestros clientes son nuestro bien más preciado ya que gracias a ellos la empresa puede sobrevivir. Por eso, toda empresa, organización o profesional independiente debe tener claro que sus estrategias, acciones y objetivos deben de ir encaminados totalmente hacia el cliente ya que gracias a ellos obtenemos ingresos. El presente caso de estudio se realizó con el objetivo de conocer y analizar los factores que afectaron los ingresos durante la pandemia en el negocio, basándose en las aptitudes del personal, necesidades, expectativas, satisfacción de los clientes, teniendo en cuenta que son la parte primordial para el negocio y así poder alcanzar un nivel de ventas favorable, y la fidelización de los clientes. | es_ES |
| dc.format.extent | 26 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2022 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Servicio al cliente | es_ES |
| dc.subject | Entrega directa | es_ES |
| dc.subject | Microempresas | es_ES |
| dc.subject | Beneficio | es_ES |
| dc.subject | Servicio inmediato | es_ES |
| dc.title | Los ingresos durante la pandemia en la Ferretería “Ferreconst” del Cantón San Francisco de Puebloviejo, en el periodo 2020-2021. | es_ES |
| dc.type | bachelorThesis | es_ES |
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Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 Ecuador