Gestión de abastecimiento en la ferretería y automotriz chasi del Recinto Mata de Cacao.
| dc.contributor.advisor | Camacho Coloma, Tulio Telesforo | |
| dc.contributor.author | Caballero Briones, Andrea Yaritza | |
| dc.date.accessioned | 2022-04-18T02:47:48Z | |
| dc.date.available | 2022-04-18T02:47:48Z | |
| dc.date.issued | 2022 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/11162 | |
| dc.description | The Hardware and Automotive Chasi is a private company with years of experience dedicated to retail sales of hardware and automotive materials, its objective is to know what is the supply process that the company currently has, in order to discover what is the level of performance that workers have when providing customer service. Through an exhaustive analysis that was carried out within the company, it was possible to determine that One of the problems for which there are shortcomings in the supply management of the Hardware and Automotive Chasi, is the lack of inventory control and an adequate billing system. , causing dissatisfaction and discomfort in customers for not knowing the existence of the product either inside the hardware store or in the warehouse, because it cannot be verified if it exists or not, generating poor customer service. | es_ES |
| dc.description | The Hardware and Automotive Chasi is a private company with years of experience dedicated to retail sales of hardware and automotive materials, its objective is to know what is the supply process that the company currently has, in order to discover what is the level of performance that workers have when providing customer service. Through an exhaustive analysis that was carried out within the company, it was possible to determine that One of the problems for which there are shortcomings in the supply management of the Hardware and Automotive Chasi, is the lack of inventory control and an adequate billing system. , causing dissatisfaction and discomfort in customers for not knowing the existence of the product either inside the hardware store or in the warehouse, because it cannot be verified if it exists or not, generating poor customer service. | es_ES |
| dc.description.abstract | La Ferretería y Automotriz Chasi es una empresa privada con años de trayectoria dedicada a las ventas al por menor de materiales de ferretería y automotriz, tiene como objetivo conocer cuál es el proceso de abastecimiento con el que cuenta actualmente la empresa, para de esta manera descubrir cuál es el nivel de desempeño que tienen los trabajadores al momento de brindar atención al cliente. Mediante un exhaustivo análisis que se realizó dentro de la empresa se pudo determinar que Uno de las problemáticas por la cual existe falencias en la gestión de abastecimiento de la Ferretería y Automotriz Chasi, es la inexistencia de un control de inventario y un sistema de facturación adecuado, provocando inconformidad y malestar en los clientes por desconocer la existencia del producto sea dentro de la ferretería o en bodega, debido a que no se puede verificar si existe o no, generando una mala atención a los clientes. | es_ES |
| dc.format.extent | 24 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2022 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Abastecimiento | es_ES |
| dc.subject | Inexistencia | es_ES |
| dc.subject | Inventario | es_ES |
| dc.subject | Ventas | es_ES |
| dc.title | Gestión de abastecimiento en la ferretería y automotriz chasi del Recinto Mata de Cacao. | es_ES |
| dc.type | bachelorThesis | es_ES |
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Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 Ecuador