Análisis del proceso de la gestión documental de los clientes de la Empresa Swtelecom S.A.
| dc.contributor.advisor | Miranda Mejia, Joffre | |
| dc.contributor.author | Laborda Olaya, Mariuxi Yuliana | |
| dc.date.accessioned | 2021-11-18T21:29:39Z | |
| dc.date.available | 2021-11-18T21:29:39Z | |
| dc.date.issued | 2021 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/10587 | |
| dc.description | Internal organization is an essential point for companies that are dedicated to providing services to the community, therefore, this study seeks to analyze the document management process in the company S.W. Telecom S.A. Through descriptive-analytical, deductive and bibliographic methods as well as the line of research of the career of Commercial Engineering, Financial Management, administrative, tax, audit, control and its sub-line, companies and public and private institutions. In the first place, it is developed from the identification of the company and each of the problems in relation to the analysis of the document management processes. Next, the information is collected through the interview and survey techniques and interview guide instruments and survey questionnaire, which allow obtaining the criteria of the people who work within the establishment and clients, in order to carry out a contrast with respect to the conceptualizations obtained from the criteria of different authors. The problems identified in connection with the client document management processes commissioned by the internal plant department are: incomplete digital information of the clients, lack of information on the part of those who go to the place of installation of the service, loss of documents, the Customer information stored on fixed and mobile devices do not have the necessary protection barriers. In conclusion, the problems, causes and effects identified affect the image that customers have of the company and is a fundamental factor when acquiring services from a company. | es_ES |
| dc.description | Internal organization is an essential point for companies that are dedicated to providing services to the community, therefore, this study seeks to analyze the document management process in the company S.W. Telecom S.A. Through descriptive-analytical, deductive and bibliographic methods as well as the line of research of the career of Commercial Engineering, Financial Management, administrative, tax, audit, control and its sub-line, companies and public and private institutions. In the first place, it is developed from the identification of the company and each of the problems in relation to the analysis of the document management processes. Next, the information is collected through the interview and survey techniques and interview guide instruments and survey questionnaire, which allow obtaining the criteria of the people who work within the establishment and clients, in order to carry out a contrast with respect to the conceptualizations obtained from the criteria of different authors. The problems identified in connection with the client document management processes commissioned by the internal plant department are: incomplete digital information of the clients, lack of information on the part of those who go to the place of installation of the service, loss of documents, the Customer information stored on fixed and mobile devices do not have the necessary protection barriers. In conclusion, the problems, causes and effects identified affect the image that customers have of the company and is a fundamental factor when acquiring services from a company. | es_ES |
| dc.description.abstract | La organización interna es un punto indispensable para las empresas que se dedican a proporcionar servicios a la comunidad, por tanto, este estudio busca analizar el proceso de gestión documental en la empresa S.W. Telecom S.A. a través de los métodos descriptivo-analítico, deductivo y bibliográfico así como la línea de investigación de la carrera de Ingeniería comercial, Gestión Financiera, administrativa, tributaria, auditoria, control y su sublínea empresas e instituciones públicas y privadas. En primer lugar, se desarrolla a partir de la identificación de la empresa y cada uno de los problemas en relación al análisis de los procesos de gestión documental. A continuación, se realiza la recopilación de información a través de las técnicas entrevista y encuesta e instrumentos guía de entrevista y cuestionario de encuesta, que permitan obtener el criterio de las personas que laboran dentro del establecimiento y clientes, con la finalidad de realizar un contraste con respecto a las conceptualizaciones obtenida desde criterios de diferentes autores. Los problemas identificados en vinculación a los procesos de gestión de documentos de clientes encargados por el departamento de planta interna son: información digital de los clientes incompleta, falta de información por parte de quienes acuden al lugar de instalación del servicio, pérdida de documentos, la información de los clientes almacenados en los dispositivos fijos y móviles no tienen las barreras de protección necesarias. En conclusión, los problemas, causas y efectos identificados inciden en la imagen que tienen los clientes de la empresa y es un factor fundamental al momento de adquirir servicios a una empresa. | es_ES |
| dc.format.extent | 36 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2021 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Gestión documental | es_ES |
| dc.subject | Sistema | es_ES |
| dc.subject | Programas | es_ES |
| dc.subject | Soporte técnico | es_ES |
| dc.title | Análisis del proceso de la gestión documental de los clientes de la Empresa Swtelecom S.A. | es_ES |
| dc.type | bachelorThesis | es_ES |
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