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Políticas de rotación del personal en el Supermercado Mayra Loaiza del cantón de Ventanas
| dc.contributor.advisor | Ocampo Ulloa, Wendy Lorena | |
| dc.contributor.author | Bonilla Garcia, Ginger Elizabeth | |
| dc.date.accessioned | 2021-01-22T20:26:05Z | |
| dc.date.available | 2021-01-22T20:26:05Z | |
| dc.date.issued | 2021 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/9099 | |
| dc.description | The supermarket "Mayra Loaiza" is located in the canton of Ventanas in the province of Los Rios, has several branches established in different parts of the city, currently passing an internal crisis at the labor level, which is why this case study was chosen. The objective of the study was to evaluate the personnel rotation policies of the supermarket "Mayra Loaiza. The method applied for this research is of descriptive approach, to recognize the variables that intervene in this dysfunction; the techniques applied were an interview directed to the head of the place and a survey applied to 11 servers of the mentioned market. Where it was possible to conclude that, according to the perception of the employees, there is a deficiency in the commitment of the worker for different causes, among them the most highlighted; they are labor stress, insufficient training to the personnel, constant change of personnel, they also mentioned that there is not enough motivation for the workers to perform their work activities with enthusiasm, added to this that the manager prefers to maintain distance between the labor relationship of boss and subordinates. These factors were identified so that managers could take into consideration the need to develop strategies to improve the disadvantages of the supermarket, and thus ensure the successful development of the site and quality customer service. | es_ES |
| dc.description | The supermarket "Mayra Loaiza" is located in the canton of Ventanas in the province of Los Rios, has several branches established in different parts of the city, currently passing an internal crisis at the labor level, which is why this case study was chosen. The objective of the study was to evaluate the personnel rotation policies of the supermarket "Mayra Loaiza. The method applied for this research is of descriptive approach, to recognize the variables that intervene in this dysfunction; the techniques applied were an interview directed to the head of the place and a survey applied to 11 servers of the mentioned market. Where it was possible to conclude that, according to the perception of the employees, there is a deficiency in the commitment of the worker for different causes, among them the most highlighted; they are labor stress, insufficient training to the personnel, constant change of personnel, they also mentioned that there is not enough motivation for the workers to perform their work activities with enthusiasm, added to this that the manager prefers to maintain distance between the labor relationship of boss and subordinates. These factors were identified so that managers could take into consideration the need to develop strategies to improve the disadvantages of the supermarket, and thus ensure the successful development of the site and quality customer service. | es_ES |
| dc.description.abstract | El supermercado “Mayra Loaiza” se encuentra ubicado en el cantón Ventanas de la provincia Los Ríos, cuenta con varias sucursales establecidas en diferentes puntos de la ciudad; actualmente pasa una crisis interna a nivel laboral, razón por la que se escogió este estudio de caso. El objetivo del estudio fue analizar las políticas de rotación de personal del supermercado “Mayra Loaiza. El método aplicado para esta investigación es de enfoque descriptivo, para reconocer las variables que intervienen en este disfuncionamiento; las técnicas aplicadas fueron una entrevista dirigida al jefe del lugar y una encuesta aplicada a 11 servidores del mercado mencionado. Donde se pudo concluir que, según a percepción de los empleados, hay deficiencia en el compromiso del trabajador por distintas causas, entre ellas las más resaltadas; son el estrés laboral, la insuficiente capacitación al personal, el cambio constante de personal, también mencionaron que no hay la motivación suficiente para que los trabajadores desempeñen sus actividades laborales con entusiasmo, añadido a esto que el gerente prefiere mantener distancia entre la relación laboral de jefe a subordinados. Se identificaron estos factores con el fin de que los jefes tomen consideraciones para elaborar estrategias que permitan mejorar aquellos inconvenientes que el supermercado presenta, y así asegurar el desarrollo exitoso del lugar y una atención de calidad al usuario. | es_ES |
| dc.format.extent | 26 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2021 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Política de rotación del personal | es_ES |
| dc.subject | Cambio de personal | es_ES |
| dc.subject | Estrés laboral | es_ES |
| dc.subject | Capacitación de personal | es_ES |
| dc.title | Políticas de rotación del personal en el Supermercado Mayra Loaiza del cantón de Ventanas | es_ES |
| dc.type | bachelorThesis | es_ES |
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