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Evaluación del proceso de atención al cliente en la empresa Constructora Consvivisa S.A. de la ciudad de Babahoyo
| dc.contributor.advisor | Miranda Mejia, Joffre | |
| dc.contributor.author | Cevallos Castro, Ronald Isidro | |
| dc.date.accessioned | 2020-09-24T20:36:11Z | |
| dc.date.available | 2020-09-24T20:36:11Z | |
| dc.date.issued | 2020 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/8313 | |
| dc.description | The work carried out through a case study is developed based on the analysis of the activities carried out in the customer service process at the company Constructora Consvivisa S.A. of the city of Babahoyo, whose problem arises when it is intended to solve each of the needs of the clients, that is where the specialized person enters to provide a prompt solution to their difficulties, it is expected to be treated with courtesy and kindness, for a person who shows you are willing to help him. The general objective is to analyze the evaluation of the customer service process in the company Constructora Consvivisa S.A. from the city of Babahoyo. The research line is Public and Private Companies; found within business management; A methodology based on a survey and an interview was applied, which allowed to reach pertinent conclusions. | es_ES |
| dc.description | The work carried out through a case study is developed based on the analysis of the activities carried out in the customer service process at the company Constructora Consvivisa S.A. of the city of Babahoyo, whose problem arises when it is intended to solve each of the needs of the clients, that is where the specialized person enters to provide a prompt solution to their difficulties, it is expected to be treated with courtesy and kindness, for a person who shows you are willing to help him. The general objective is to analyze the evaluation of the customer service process in the company Constructora Consvivisa S.A. from the city of Babahoyo. The research line is Public and Private Companies; found within business management; A methodology based on a survey and an interview was applied, which allowed to reach pertinent conclusions. | es_ES |
| dc.description.abstract | El trabajo realizado a través de un estudio de caso se desarrolla baso en el análisis de las actividades realizadas en el proceso de atención al cliente en la empresa Constructora Consvivisa S.A. de la ciudad de Babahoyo, cuyo problema se presenta cuando se pretende resolver cada una de las necesidades de los clientes, es ahí en donde ingresa la persona especializada para brindarle una pronta solución a sus dificultades, se espera ser tratado con cortesía y gentileza, por una persona que le muestre estar dispuesta a ayudarle. El objetivo es general es analizar evaluación del proceso de atención al cliente en la empresa Constructora Consvivisa S.A. de la ciudad de Babahoyo. La linea de investigación es Empresas Públicas y Privadas; que se encuentra dentro de la gestión de empresarial; se aplicó una metodología basada en una encuesta y en una entrevista, que permitió llegar a conclusiones pertinente. | es_ES |
| dc.format.extent | 13 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2020 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Atención | es_ES |
| dc.subject | Cliente | es_ES |
| dc.subject | Protocolos | es_ES |
| dc.subject | Administración | es_ES |
| dc.title | Evaluación del proceso de atención al cliente en la empresa Constructora Consvivisa S.A. de la ciudad de Babahoyo | es_ES |
| dc.type | bachelorThesis | es_ES |
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