Estudio de factibilidad para el desarrollo de un sistema de incidencia para soporte a usuarios del Gobierno Autónomo Descentralizado del cantón Babahoyo
| dc.contributor.advisor | Esparza Cruz, Nelly Karina | |
| dc.contributor.author | Hipo Auquilla, Luis Fernando | |
| dc.date.accessioned | 2020-05-03T17:20:00Z | |
| dc.date.available | 2020-05-03T17:20:00Z | |
| dc.date.issued | 2020 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/7652 | |
| dc.description | The capital of the province of Los Ríos (Babahoyo) has its municipality, which is headed by Dr. Carlos German, current mayor of this city, all the departments of this GAD have computer equipment, in most cases they are teams with high performance to be able to serve citizens effectively. In summary, this case study is to determine if it is feasible to create an incidence system to support users of the Babahoyo Canton Autonomous Decentralized Government, said system will consist of an assignment of shifts to be able to be attended according to the order that said request has been made. , within the system department there is a support manager who has two people under his command, therefore when the officials call to report a problem they come in a disorderly way and without keeping track of what the problem was in the team, It should be noted that all the calls received are directly to the telephone to the head of the ICT department, with this system it is intended to attend to the problems in an orderly manner, assigning a shift and being able to solve it with more ease. | es_ES |
| dc.description | The capital of the province of Los Ríos (Babahoyo) has its municipality, which is headed by Dr. Carlos German, current mayor of this city, all the departments of this GAD have computer equipment, in most cases they are teams with high performance to be able to serve citizens effectively. In summary, this case study is to determine if it is feasible to create an incidence system to support users of the Babahoyo Canton Autonomous Decentralized Government, said system will consist of an assignment of shifts to be able to be attended according to the order that said request has been made. , within the system department there is a support manager who has two people under his command, therefore when the officials call to report a problem they come in a disorderly way and without keeping track of what the problem was in the team, It should be noted that all the calls received are directly to the telephone to the head of the ICT department, with this system it is intended to attend to the problems in an orderly manner, assigning a shift and being able to solve it with more ease. | es_ES |
| dc.description.abstract | La capital de la provincia de Los Ríos (Babahoyo) cuenta con su municipio, la cual está dirigida por el Dr. Carlos German actual alcalde de esta ciudad, todos los departamentos de este GAD cuentan con equipos informáticos, en la mayoría de los casos son equipos con un alto rendimiento para poder atender a los ciudadanos eficazmente. En resumen este estudio de caso es determinar si es factible crear un sistema de incidencia para soporte a usuarios del Gobierno Autónomo Descentralizado del Cantón Babahoyo, dicho sistema constara de una asignación de turnos para poder ser atendidos de acuerdo al orden que se han realizado dicha petición, dentro del departamento de sistema existe un jefe de soporte el cual tiene a su mando dos personas por lo tanto cuando los funcionarios llaman para reportar un problema acuden de una manera desordenada y sin llevar un control de cual fue el problema suscitado en el equipo, cabe indicar que todas las llamadas recibidas son directamente al teléfono al encargado del departamento de las TICS, con este sistema se pretende atender los problemas de una manera ordenada asignándole un turno y poder resolverlo con más tranquilidad. | es_ES |
| dc.format.extent | 32 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo, UTB - FAFI 2020 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Incidencia | es_ES |
| dc.subject | Suscitado | es_ES |
| dc.subject | Eficazmente | es_ES |
| dc.subject | TICS | es_ES |
| dc.subject | Asignar | es_ES |
| dc.title | Estudio de factibilidad para el desarrollo de un sistema de incidencia para soporte a usuarios del Gobierno Autónomo Descentralizado del cantón Babahoyo | es_ES |
| dc.type | bachelorThesis | es_ES |
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Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 Ecuador