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Atención al cliente en el Servicio de Hospedaje “Los Andes” de la ciudad de Babahoyo
| dc.contributor.advisor | Muñoz Oviedo, Lorena Isabel | |
| dc.contributor.author | Pulecio Rivadeneira, Mervin Adrian | |
| dc.date.accessioned | 2020-05-01T22:57:17Z | |
| dc.date.available | 2020-05-01T22:57:17Z | |
| dc.date.issued | 2020 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/7595 | |
| dc.description | The present case study mentions the problems that are developed in the "Los Andes" lodging service located in the Babahoyo canton, by applying the descriptive methodology to detail various situations that arise within the company, it is mentioned that inadequate equipment and its age has made the lodging experience not pleasant. Therefore, it is recommended that for there to be an experience, it has been pleasant for users to have equipment and special attention for them to return, the hosting service has been recommended in a positive way by users, in turn, empowerment. that the collaborators must have to be able to give a solution to the problems that may exist on the part of the guests is very indispensable, complementary services such as the internet and the private parking service. | es_ES |
| dc.description | The present case study mentions the problems that are developed in the "Los Andes" lodging service located in the Babahoyo canton, by applying the descriptive methodology to detail various situations that arise within the company, it is mentioned that inadequate equipment and its age has made the lodging experience not pleasant. Therefore, it is recommended that for there to be an experience, it has been pleasant for users to have equipment and special attention for them to return, the hosting service has been recommended in a positive way by users, in turn, empowerment. that the collaborators must have to be able to give a solution to the problems that may exist on the part of the guests is very indispensable, complementary services such as the internet and the private parking service. | es_ES |
| dc.description.abstract | El presente caso de estudio menciona las problemáticas que se desarrollan en el servicio de hospedaje “Los Andes” situado en el cantón Babahoyo, mediante la aplicación de la metodología descriptiva para detallar diversas situaciones que surgen dentro de la empresa, se menciona que el equipamiento inadecuado y su vetusto ha hecho que la experiencia del hospedaje no se ha agradable. Por consiguiente es recomendable que para que exista una experiencia se ha agradable por parte de los usuarios tener un equipamiento y una atención especial para que estos vuelvan, el servicio de hospedaje se ha recomendado de una forma positiva por los usuarios, a su vez el empoderamiento que debe tener los colaboradores para poder dar una solución a las problemáticas que pueda existir por parte de los huésped es muy indispensable, servicios complementarios como el internet y el servicio de parqueo privado. | es_ES |
| dc.format.extent | 18 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo, UTB - FAFI 2020 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Alojamiento | es_ES |
| dc.subject | Equipamiento | es_ES |
| dc.subject | Empoderamiento | es_ES |
| dc.subject | Usuario | es_ES |
| dc.subject | Colaboradores | es_ES |
| dc.title | Atención al cliente en el Servicio de Hospedaje “Los Andes” de la ciudad de Babahoyo | es_ES |
| dc.type | bachelorThesis | es_ES |
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