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Proceso de Notificación y Recaudación en el Área de Coactiva de la Corporación Nacional de Telecomunicaciones - EP Babahoyo
| dc.contributor.advisor | Huilcapi Masacón, Nora Úrsula | |
| dc.contributor.author | Cadena Naranjo, Tennessy Lisbeth | |
| dc.date.accessioned | 2020-04-30T03:11:43Z | |
| dc.date.available | 2020-04-30T03:11:43Z | |
| dc.date.issued | 2020 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/7522 | |
| dc.description | The present case study was developed in the Coactive Area of the CNT EP Los Ríos Provincial Agency. The central problem is that the process of notification and collection of said Area has been inefficient for several years due to certain inconveniences that affect it, among which are: insufficient means of communication to communicate to users and former users of the institution on their debts, external lawyers who take measures that are not adequate to expedite and make effective the payment of the amounts owed and, lastly, clients are not provided with adequate answers or solutions to their claims or complaints presented by issues related to their debts. The objective of the investigation is to analyze the factors that have caused that the way of reporting and collecting that the CNT EP currently employs is not efficient. On the other hand, the case study is framed within the research subline “Administrative Management Model. This is a descriptive research with a qualitative approach. The techniques used to obtain information from clients and the Coactiva Area are the survey and the interview. The results obtained when applying said instruments were not very favorable due to the fact that the majority of users and former users of said public institution do indeed consider that the notification and collection process is inefficient | es_ES |
| dc.description | The present case study was developed in the Coactive Area of the CNT EP Los Ríos Provincial Agency. The central problem is that the process of notification and collection of said Area has been inefficient for several years due to certain inconveniences that affect it, among which are: insufficient means of communication to communicate to users and former users of the institution on their debts, external lawyers who take measures that are not adequate to expedite and make effective the payment of the amounts owed and, lastly, clients are not provided with adequate answers or solutions to their claims or complaints presented by issues related to their debts. The objective of the investigation is to analyze the factors that have caused that the way of reporting and collecting that the CNT EP currently employs is not efficient. On the other hand, the case study is framed within the research subline “Administrative Management Model. This is a descriptive research with a qualitative approach. The techniques used to obtain information from clients and the Coactiva Area are the survey and the interview. The results obtained when applying said instruments were not very favorable due to the fact that the majority of users and former users of said public institution do indeed consider that the notification and collection process is inefficient | es_ES |
| dc.description.abstract | El presente estudio de caso de desarrolló en el Área de Coactiva de la CNT EP Agencia Provincial Los Ríos. La problemática central es que el proceso de notificación y recaudación de dicha Área viene siendo ineficiente desde hace ya varios años debido a ciertos inconvenientes que lo afectan, entre los cuales se encuentran: medios de comunicación insuficientes para comunicar a los usuarios y ex usuarios de la institución sobre sus deudas, abogados externos que toman medidas que no son las adecuadas para agilizar y hacer efectivo el pago de los valores adeudados y por último, no se brinda a los clientes respuestas o soluciones suficientes ante sus reclamos o quejas presentados por cuestiones relativas a sus deudas. El objetivo de la investigación es analizar los factores que han provocado que la forma de notificar y recaudar que actualmente emplea CNT EP no sea eficiente. Por otro lado, el estudio de caso se enmarca dentro de la sublinea de investigación “Modelo de Gestión Administrativa. Se trata de una investigación descriptiva con enfoque cualitativo Las técnicas que se utilizaron para la obtención de información por parte de los clientes y del Área de Coactiva son la encuesta y la entrevista. Los resultados que se obtuvieron al aplicar dichos instrumentos fueron poco favorables debido a que la mayoría de usuarios y ex usuarios de dicha institución pública efectivamente si consideran que el proceso de notificación y recaudación es ineficiente | es_ES |
| dc.format.extent | 32 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo, UTB - FAFI 2020 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Notificación | es_ES |
| dc.subject | Recaudación | es_ES |
| dc.subject | Extrajudicial | es_ES |
| dc.subject | Judicial | es_ES |
| dc.subject | Ineficiencia | es_ES |
| dc.title | Proceso de Notificación y Recaudación en el Área de Coactiva de la Corporación Nacional de Telecomunicaciones - EP Babahoyo | es_ES |
| dc.type | bachelorThesis | es_ES |
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