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Atención al cliente en la empresa Agrovent del Cantón Palenque durante el período 2023.
| dc.contributor.advisor | Touma Faytong, Mario Alberto | |
| dc.contributor.author | Velásquez Rendon, Nayely Nicolle | |
| dc.date.accessioned | 2024-04-01T23:43:12Z | |
| dc.date.available | 2024-04-01T23:43:12Z | |
| dc.date.issued | 2024 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/15882 | |
| dc.description | Customer service is a fundamental component for any company that seeks to maintain customer satisfaction and ensure customer loyalty. It is the process by which a company interacts with its customers to resolve their queries, complaints, and provide them with assistance in the purchase and use of products or services. This process encompasses a variety of communication channels, ranging from telephone and online service to in-person support in physical stores. Effective customer service is characterized by empathy, patience and the ability to solve problems efficiently. This involves not only addressing customer needs, but also anticipating their potential concerns and offering proactive solutions. In addition, it is important to maintain clear and transparent communication at all times, providing accurate and up-to-date information on products, company policies and any other aspect relevant to the customer. To provide quality service, companies often invest in the education and training of their customer service staff, ensuring that they are familiar with the products or services offered, as well as the company's policies and procedures. Additionally, many businesses use technology tools such as customer relationship management (CRM) systems to record and track customer interactions, allowing for more personalized and efficient service. | es_ES |
| dc.description | Customer service is a fundamental component for any company that seeks to maintain customer satisfaction and ensure customer loyalty. It is the process by which a company interacts with its customers to resolve their queries, complaints, and provide them with assistance in the purchase and use of products or services. This process encompasses a variety of communication channels, ranging from telephone and online service to in-person support in physical stores. Effective customer service is characterized by empathy, patience and the ability to solve problems efficiently. This involves not only addressing customer needs, but also anticipating their potential concerns and offering proactive solutions. In addition, it is important to maintain clear and transparent communication at all times, providing accurate and up-to-date information on products, company policies and any other aspect relevant to the customer. To provide quality service, companies often invest in the education and training of their customer service staff, ensuring that they are familiar with the products or services offered, as well as the company's policies and procedures. Additionally, many businesses use technology tools such as customer relationship management (CRM) systems to record and track customer interactions, allowing for more personalized and efficient service. | es_ES |
| dc.description.abstract | La atención al cliente es un componente fundamental para cualquier empresa que busca mantener la satisfacción del cliente y garantizar su lealtad. Se trata del proceso mediante el cual una empresa interactúa con sus clientes para resolver sus consultas, quejas, y proporcionarles asistencia en la compra y uso de productos o servicios. Este proceso abarca una variedad de canales de comunicación, que van desde el servicio telefónico y en línea hasta el soporte presencial en tiendas físicas. Una atención a la cliente efectiva, se caracteriza por la empatía, la paciencia y la capacidad de resolver problemas de manera eficiente. Esto implica no solo atender las necesidades del cliente, sino también anticiparse a sus posibles inquietudes y ofrecer soluciones proactivas. Además, es importante mantener una comunicación clara y transparente en todo momento, proporcionando información precisa y actualizada sobre productos, políticas de la empresa y cualquier otro aspecto relevante para el cliente. Para brindar un servicio de calidad, las empresas suelen invertir en la formación y capacitación de su personal de atención al cliente, asegurándose de que estén familiarizados con los productos o servicios ofrecidos, así como con las políticas y procedimientos de la empresa. Además, muchas empresas utilizan herramientas tecnológicas como sistemas de gestión de relaciones con el cliente (CRM) para registrar y dar seguimiento a las interacciones con los clientes, lo que permite un servicio más personalizado y eficiente. | es_ES |
| dc.format.extent | 37 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2024 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Atención | es_ES |
| dc.subject | Calidad | es_ES |
| dc.subject | Cliente | es_ES |
| dc.subject | Eficiencia | es_ES |
| dc.subject | Empatía | es_ES |
| dc.title | Atención al cliente en la empresa Agrovent del Cantón Palenque durante el período 2023. | es_ES |
| dc.type | bachelorThesis | es_ES |
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