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Gestion administrativa de la empresa de Transporte Transpiedrahita S. A de la ciudad de Guayaquil, periodo 2022.
| dc.contributor.advisor | Toscano Ruiz, Fabián | |
| dc.contributor.author | Barragán Bastidas, Zaidy Stephany | |
| dc.date.accessioned | 2023-11-11T18:47:20Z | |
| dc.date.available | 2023-11-11T18:47:20Z | |
| dc.date.issued | 2023 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/15191 | |
| dc.description | The case study titled: Administrative management of the transport company Transpiedrahita S.A of the city of Guayaquil in the period 2022, has the general objective of analyzing each of the processes that are being applied in the administration of this company, where the quantitative and qualitative method through interview and survey techniques to accurately determine the problems presented in the administrative management of the transport company, therefore once all the follow-up in the research was carried out, the conclusion was that the administrative accounting systems are developed Without efficient technical processes and procedures, drivers are overloaded with work, in addition to not having proper knowledge about the safety regulations that they must follow to be able to deliver and service loads to customers, which is giving a result negative for the company since many times the mobilization of shipping routes exceeds 8 hours, generating dissatisfaction in customers, since they prefer an optimal and quality service that does not make them waste their valuable time, that is, in In the 2022 period, customer loyalty has decreased based on the company, which is why they prefer to go to the competition, thus causing a deficit in the company's significant income, which worries the owner since if he is not A possible solution the company could enter a period of total closure. | es_ES |
| dc.description | The case study titled: Administrative management of the transport company Transpiedrahita S.A of the city of Guayaquil in the period 2022, has the general objective of analyzing each of the processes that are being applied in the administration of this company, where the quantitative and qualitative method through interview and survey techniques to accurately determine the problems presented in the administrative management of the transport company, therefore once all the follow-up in the research was carried out, the conclusion was that the administrative accounting systems are developed Without efficient technical processes and procedures, drivers are overloaded with work, in addition to not having proper knowledge about the safety regulations that they must follow to be able to deliver and service loads to customers, which is giving a result negative for the company since many times the mobilization of shipping routes exceeds 8 hours, generating dissatisfaction in customers, since they prefer an optimal and quality service that does not make them waste their valuable time, that is, in In the 2022 period, customer loyalty has decreased based on the company, which is why they prefer to go to the competition, thus causing a deficit in the company's significant income, which worries the owner since if he is not A possible solution the company could enter a period of total closure. | es_ES |
| dc.description.abstract | El estudio de caso titulado: Gestión administrativa de la empresa de transporte Transpiedrahita S.A de la ciudad de Guayaquil en el periodo 2022, tiene como objetivo general analizar cada uno de los proceso que se están aplicando en la administración de esta compañía, donde se utilizó el método cuantitativo y cualitativo mediante las técnicas de entrevista y encuestas para determinar con exactitud las problemáticas presentadas en la gestión administrativa de la empresa de transporte, por ende una vez realizado todo el seguimiento en la investigación se tuvo como conclusión que los sistemas administrativos contables se desarrollan sin procesos y procedimientos técnicos eficientes, los choferes tienen sobrecarga de trabajo, además de que no cuentan con debido conocimientos sobre las normas de seguridad que deben seguir para poder realizar las entregas y servicios de las cargas a los clientes, lo cual está dando un resultado negativo para la empresa ya que muchas veces las movilizaciones de las rutas de envío sobrepasan las 8 horas, generando un descontento en los clientes, ya que ellos prefieren un servicio óptimo y de calidad que no los haga perder su valioso tiempo, es decir que en el periodo 2022 la fidelidad de los clientes ha disminuido en base a la empresa, por lo cual ellos prefieren irse a la competencia, ocasionando así una déficit en los ingresos significativos de la empresa, lo cual le preocupa al propietario ya que si no se encuentra una posible solución la empresa podría entrar en un periodo de cierre total. | es_ES |
| dc.format.extent | 35 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2023 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Gestión Administrativa | es_ES |
| dc.subject | Transportes | es_ES |
| dc.subject | Procesos | es_ES |
| dc.subject | Procedimientos | es_ES |
| dc.title | Gestion administrativa de la empresa de Transporte Transpiedrahita S. A de la ciudad de Guayaquil, periodo 2022. | es_ES |
| dc.type | bachelorThesis | es_ES |
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