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Capacidad resolutiva de la Agencia de Tránsito Municipal del cantón Babahoyo.
| dc.contributor.advisor | Camacho Coloma, Tulio Telesforo | |
| dc.contributor.author | Bermúdes Sánchez, Jonathan Kevin | |
| dc.date.accessioned | 2022-10-25T03:47:35Z | |
| dc.date.available | 2022-10-25T03:47:35Z | |
| dc.date.issued | 2022 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/13011 | |
| dc.description | With the objective of analyzing the capacity to solve problems in the Municipal Transit Agency of Babahoyo Canton, the analytical-synthetic method was used in this research, which allowed to detail the current situation of the ATM and to know the main problems that are evidenced through the technical instruments of information collection such as the interview applied to the General Manager and the survey to the collaborators of the agency where timely information was obtained for the research. One of the main problems that arise in the Municipal Transit Agency of Babahoyo Canton is the lack of resources generated by the poor management by the administrator of the agency, i.e., the necessary tools are not available to meet the demand for jobs, for example, the lack of instruments and the limited availability of motorcycles and vans for traffic agents makes it difficult to carry out their control functions generating a low work performance. Considering what the author states, it should be emphasized that a fundamental pillar for all organizations should be customer service, however, the Municipal Transit Agency of Babahoyo Canton does not present adequate attention and the negative consequences of not doing so directly affects users and the agency, since different mistakes are usually made that cause poor service, causing dissatisfaction in users making them think that customer service is not important for the agency. The Municipal Transit Agency of Babahoyo has difficulties in terms of its ability to solve problems, since it does not program campaigns for the citizens of Babahoyo, in which topics such as: community service, training, orientation, among others, nor does it provide its workers with the respective resources that are necessary for their efficient work performance inside or outside the agency's facilities. | es_ES |
| dc.description | With the objective of analyzing the capacity to solve problems in the Municipal Transit Agency of Babahoyo Canton, the analytical-synthetic method was used in this research, which allowed to detail the current situation of the ATM and to know the main problems that are evidenced through the technical instruments of information collection such as the interview applied to the General Manager and the survey to the collaborators of the agency where timely information was obtained for the research. One of the main problems that arise in the Municipal Transit Agency of Babahoyo Canton is the lack of resources generated by the poor management by the administrator of the agency, i.e., the necessary tools are not available to meet the demand for jobs, for example, the lack of instruments and the limited availability of motorcycles and vans for traffic agents makes it difficult to carry out their control functions generating a low work performance. Considering what the author states, it should be emphasized that a fundamental pillar for all organizations should be customer service, however, the Municipal Transit Agency of Babahoyo Canton does not present adequate attention and the negative consequences of not doing so directly affects users and the agency, since different mistakes are usually made that cause poor service, causing dissatisfaction in users making them think that customer service is not important for the agency. The Municipal Transit Agency of Babahoyo has difficulties in terms of its ability to solve problems, since it does not program campaigns for the citizens of Babahoyo, in which topics such as: community service, training, orientation, among others, nor does it provide its workers with the respective resources that are necessary for their efficient work performance inside or outside the agency's facilities. | es_ES |
| dc.description.abstract | Con el objetivo de analizar la capacidad resolutiva en la Agencia de Tránsito Municipal del Cantón Babahoyo, en ésta investigación se empleó el método analítico - sintético, que permitió detallar la situación actual de la ATM y conocer los principales problemas que se evidencian a través de los instrumentos técnicos de recolección de información como la entrevista aplicada a la Srta. Gerente General y la encuesta a los colaboradores de la agencia donde se obtuvo información oportuna para la investigación. Uno de los principales problemas que se suscitan en la Agencia de Tránsito Municipal del Cantón Babahoyo es la falta de recursos generada por la poca gestión por parte del administrador de la agencia, es decir, no se dispone de las herramientas necesarias para cubrir con la demanda de los puestos de trabajo, por ejemplo, la falta de instrumentos y la escasa disponibilidad de motocicletas y camionetas para los agentes de tránsito dificulta la realización de sus funciones de control generando un bajo rendimiento laboral. Considerando lo que el autor afirma, cabe recalcar que un pilar fundamental para todas las organizaciones debe ser la atención al cliente, sin embargo, la Agencia de Tránsito Municipal del Cantón Babahoyo no presenta una adecuada atención y las consecuencias negativas de no hacerlo afecta directamente a los usuarios y a la agencia, ya que se suelen cometer diferentes errores que provocan un mal servicio, provocando inconformidades en los usuarios haciéndolos pensar que para la agencia el servicio al cliente no es de importancia. La Agencia de Tránsito Municipal de Babahoyo tiene dificultades en cuanto a su capacidad resolutiva, ya que no programa campañas para los ciudadanos Babahoyenses, en las cuales se tomen temas tales como: Servicio a la comunidad, capacitación, orientación, entre otras, tampoco brinda a sus trabajadores los respectivos recursos que son necesarios para su desempeño laboral eficiente dentro o fuera de las instalaciones de la agencia. | es_ES |
| dc.format.extent | 28 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2022 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Capacidad resolutiva | es_ES |
| dc.subject | Capacitación | es_ES |
| dc.subject | Conflicto | es_ES |
| dc.subject | Gestión | es_ES |
| dc.subject | Instrumentos técnicos | es_ES |
| dc.title | Capacidad resolutiva de la Agencia de Tránsito Municipal del cantón Babahoyo. | es_ES |
| dc.type | bachelorThesis | es_ES |
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